HDFC Card to Card Basis Issue

[Panchayats]

I have applied to HDFC millennia credit card using card to card basis , executive asked me he only requires 3 months bank statement of other bank credit card

I have provided the bank statement of Axis which has limit of 180000 , he said for sure your millennia card will approve after 2 verification calls and you will receive minimum 1 lakh limit in 1 week

So verification I have received two call verifications completed

Then physical verification is also completed

Video kyc is also completed successfully

and I have received mail that HDFC credit card is e-approved and video kyc is successfully completed

But it's more than 10 days and I have not received credit card and after completing video kyc successfully I have got multiple messages asking me to complete video kyc

as I received official email confirmation customer service said not to do video kyc again


I have asked executive who applied credit card regarding why card is still not delivered

He said that I have provided onecard Statement and that's why card is not provided

I have asked him that I have provided axis Bank statement asked him to check the statements again and he said that yes it's axis Bank statement and backend team is telling that it's onecard statement

He said he will again mail backend team and he will get back

So after that he said he received mail from backend asking income documents
to process the card or else he is telling that he will decline the credit card application from his end and he is also telling to go and apply offline

I have asked question in India which bank will ask income documents for card to card basis credit cards ?

He is saying HDFC requires income documents


Suggest me whom I can reach out to I have mailed to priority redresal mail


can anyone share whether I can file complaint in rbi ombudsman whether this is valid scenario or not ?

and HDFC done hard enquires to provide credit card and they completed all the verifications now they not providing credit card and cibil score declined

Now they asking if income documents provided they will process the credit card

@prankster please help

 

[Anupama_Jha]

Sad to hear your experience.

First email hdfc and ask status of your application! If it's in processing stage, ask a deadline or any other docs requirements. If they demands income docs, write clearly you applied on C2C basis.

If rejected, ask reason for rejection.

And at last, it's bank decision to provide card or not. RBI BO won't do much, but u should raise complaint for false promises and mental harrasment. Atleast they will remove cibil enquiries or compensate with card approval.

 

[Panchayats]

Sad to hear your experience.

First email hdfc and ask status of your application! If it's in processing stage, ask a deadline or any other docs requirements. If they demands income docs, write clearly you applied on C2C basis.

If rejected, ask reason for rejection.

And at last, it's bank decision to provide card or not. RBI BO won't do much, but u should raise complaint for false promises and mental harrasment. Atleast they will remove cibil enquiries or compensate with card approval.

@Anupama_Jha Sure , Thank you for taking your personal time in helping