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HDFC CC EMI

i have doubt

can we convert any transaction of 2.5K made by HDFC CC to emi are should be there any offer to convert , bcz once HDFC customer care told me that emi offer should be their in your card then only you can convert they told, and i should call them ask for emi offer then only i can make emi

but my other bank card like AXIS , ICICI they people tell no condition you can convert any transaction of 1.5K / 2.5K all the 365 days i can convert

why HDFC CC Like this any.???
 
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