HDFC credit card verification call or scam?

[Panthera_Tigris]

Hey guys,

I had applied for a Biz Black a couple of weeks ago and got a verification call on 13 Feb. They asked for my DoB, address and email. My RM had told me that you will get a call from a 0124 number in the next 45 mins so I went ahead with it that time.

Today (16 Feb), I got another call from a Mumbai number (022 6853 9868) for verification. There were a lot of suspicious things:

- Truecaller doesn't work on my iphone but Airtel showed it as a SPAM call.
- Today is Sunday!
- She was asking for my DoB and being very pushy

She asked me if I had applied for an HDFC credit card which I had. I asked her how can I know she is from HDFC but she just kept saying its a final verification call and give DoB. I refused and she cut the call.

What do you guys think? Even if it was a legit call, I can just appeal to the PNO later rather than risk it.

 

[NABNAB is verified member.]

What you want to report to the PNO?

 

[Panthera_Tigris]

What you want to report to the PNO?

If it was a legitimate verification call from HDFC and my application gets rejected, then I can just tell them that their call centres are indistinguishable from scam centres and to reconsider my application.

Why would they do such verification calls where they expect users to just give out all their personal information to unverified people on the phone?

 

[pythonlover]

I think it was a genuine call. If I remember correctly, I got 4 calls for verification during my DCB M application and at least one or two asked me my DOB and address. In fact the last verification call I got was at 8.30 PM in night, which I very luckily picked up. He asked for the nature of the institution I work in (I think he had googled the institute as the details he asked me was not mentioned in salary slip or application anywhere). When I explained it to him and asked whether my application was approved, he replied affirmatively. Just after 5 minutes I checked my application online, and found it approved.

If your application is rejected, I think the best you can do is write to PNO asking for reasons, and then explain your point of view.

 

[RichieRich]

It was a genuine call. Most of the banking numbers are marked as spam by Airtel

 

[NABNAB is verified member.]

If it was a legitimate verification call from HDFC and my application gets rejected, then I can just tell them that their call centres are indistinguishable from scam centres and to reconsider my application.

Why would they do such verification calls where they expect users to just give out all their personal information to unverified people on the phone?

That's how the process is.

Anyways, Follow the escalation matrix,

R

Thread 'Escalation Matrix for HDFC Bank CC'

Nov 25, 2022

Hello everyone, I applied for a DCB card under the Alumni route but was denied. The person handling the DCB relationship in Pune is not responding. Can you please help me get the escalation matrix so I can raise it to the higher authority to get the resolution?

• rishav05
• Replies: 13
• Forum: HDFC Bank Credit Card