Hi, so I applied for DCB as LTF under alumni offer on 18th October, well before 27th October, through by visiting local branch.
When I first visited branch, the person was not available there and they asked for my phone number and said the person will home visit as I was busy for later part of day, but later the person said to come to office as he would not come.
I completed all the formalities and submitted all the required documents, and they told me that I would receive verification call with 3 days and I would soon receive the credit card. But after few days when I called back that I have not received any call, he said to wait and I will surely receive call. This carried around 10 to 15 days and later said that they are receiving communication that they have not received my salary slip and my degree, although they are not sure as they have received all the required documents, and although I again provided them pdf copy of degree, on the same day within 2 hours I received email that they have applied for credit card and within two hours I got email that my credit card application is declined.
I continued talking back to them and they assured that my application would get approved as it would come under curable but after few days again they asked for my salary slip, I provided all the latest salary slip, they again did not inform me about the status or when I tried to connect with them, they just kept beating around the bush and after 1.5 months, they said they said that the upper management is not responding, so look somewhere else. I asked what he mean by somewhere else, but he stopped responding.
The way this whole situation is managed has been terrible, the service and how I have been kept in dark.
Also the behaviour of the staffs were also not good.The person through which I applied credit card rarely replies to my messages and ignores my calls. And when rarely he picks up the call after several tries, he says that he is trying or the people are on leave or he has emailed of which I am now skeptical of. Also I tried connecting with a senior level official compared to him and he rarely talks polite and there has been instances where he rejected my call, talked rudely and saying I am traveling and cannot see these things.
I sincerely want DCB and as LTF. What to do and about my experience with bank?