Hisoka
TF Ace
Hi everyone. I had Accor balance of 63k points, transferred them during the time of Axis Magnus devaluation. Since then I'm just adding couple of points before the end of the year to extend their validity. I opened my Accor app after couple of months, and checked all my points were being used in some random Hotels in Dubai and Turkey. I DIDN'T book these and neither did I receive any confirmation mail/OTP on my phone or email. My Accor is connected with my Google account and it shouldn't be easy for someone to login using the same. I've attached screenshots of my transaction history, as you can see they show 0 nights. How is it possible to book a hotel with 0 nights and still consume my points.
I tried reaching customer care but they're not picking up. I tried contacting their reservation team instead, they're suggesting to contact with the customer care team itself. Is this a glitch? What's the immediate thing that I can do?
I tried reaching customer care but they're not picking up. I tried contacting their reservation team instead, they're suggesting to contact with the customer care team itself. Is this a glitch? What's the immediate thing that I can do?

