How do I get my address sorted at CIBIL?

[SachuHopes]

I have three cards with SBI, few days back, SBI changed all 3 cards residence address to some random address I don't even know where this places are!
I never ever requested to these people to change the address but somehow they changed my address. How did these pople change my address? Without my concent and any kyc document these people changed my residential address to a Mumbai address?.

And I send 8,9 email to them but so proper response, all they asking is send the Self-attested scanned KYC documents to change the address , and i asked them multiple time who gives concent to change these random address and how they changed without any kyc, but no answer for them. after few day i realize i will not get any proper answer from this people so i decide to request to change my address back with kyc document, now seem they reported all those random address to my cibil, i dont have any idea what to do, i send an email about asking the same yesterday but same kind of response.

 

[TheMentalist]

Did you escalate this to NO, PNO & CS-Head using the Interaction ID? Although their NO & PNO are stupid guys only

 

[SachuHopes]

Did you escalate this to NO, PNO & CS-Head using the Interaction ID? Although their NO & PNO are stupid guys only

I escalated the issue to principal model office. But no use.

 

[TheMentalist]

I escalated the issue to principal model office. But no use.

You can escalate further to the CS Head then.. and use their website for registering escalations, instead of sending emails directly. Then you can redirect your complaint to RBI as well, if its still unresolved

 

[isrihyd]

try rbi escalation
thats terrible
amex did similar to me once but immediately corrected within hrs

 

[SachuHopes]

try rbi escalation
thats terrible
amex did similar to me once but immediately corrected within hrs

Already did and it's been 15 days now, how long it takes?

 

[isrihyd]

Already did and it's been 15 days now, how long it takes?

hdfc took upto 1 month

hdfc and sbi are my top 2 worst service banks

 

[SachuHopes]

hdfc took upto 1 month

hdfc and sbi are my top 2 worst service banks

very true!

 

[TechnoFinoTechnoFino is verified member.]

You have to fight with sbi card for 30 days before moving to rbi banking ombudsman. And remember, you need email proof that sbi card is not helping you. Also mention cibil issue...
First escalate with sbi card and thenmove to rbi

 

[Saul Goodman]

I had the exact same issue around the same time! (September 1st week) They kept asking me to send the self-attested address proof to change it as per their policy. My issue got resolved now after escalating to Nodal Officer (Nodalofficer@sbicard.com)

This is my last escalation mail to the nodal officer.

 

[SachuHopes]

I had the exact same issue around the same time! (September 1st week) They kept asking me to send the self-attested address proof to change it as per their policy. My issue got resolved now after escalating to Nodal Officer (Nodalofficer@sbicard.com)

This is my last escalation mail to the nodal officer.

View attachment 7075

I have sent them more than 20 emails since July, they don't give shit, all they give some shit of responce , i asked them how its changed without any kyc doc but their response like how to change got irritated with this fu***rs,

I reach out their nodel team, customer team, head of customer team multiple times belive non of asssss where helpful to me


@TechnoFino bro, I tried everything bro, and it is affecting my credibility because of their mistake, if they don't report those to civil, I will probably leave this, this fu@@kers reported those to my cibil ,I had hoped for help from RBI, but they aren't helping anymore they closed my case

Besides that, they blocked my prime credit card on October 12 for suspicious activity, and I asked them to unblock it over 10+ times through email, social media. They called me today to agree to unblock my card, but after a few hours they said they were able to unblock it since I reported this address change issue, the address change issue occurred in July, and my card was blocked in October. What is the connection between my card being blocked and the unknown address change in my card account?

 

[supermohit]

I have sent them more than 20 emails since July, they don't give shit, all they give some shit of responce , i asked them how its changed without any kyc doc but their response like how to change got irritated with this fu***rs,

I reach out their nodel team, customer team, head of customer team multiple times belive non of asssss where helpful to me


@TechnoFino bro, I tried everything bro, and it is affecting my credibility because of their mistake, if they don't report those to civil, I will probably leave this, this fu@@kers reported those to my cibil ,I had hoped for help from RBI, but they aren't helping anymore they closed my case

Besides that, they blocked my prime credit card on October 12 for suspicious activity, and I asked them to unblock it over 10+ times through email, social media. They called me today to agree to unblock my card, but after a few hours they said they were able to unblock it since I reported this address change issue, the address change issue occurred in July, and my card was blocked in October. What is the connection between my card being blocked and the unknown address change in my card account?

Now what is the status of your cards?
Is it resolved now?