How much time does Citibank take to process Credit Card application?

[Gaurav_G]

Hi,

I applied for a Citi Rewards Credit card last week. After submitting the details, it said I'll get a reference number within 48 hours.

The next day evening, a hard CIBIL enquiry was done and I received a reference number however even till date, when I use that number to track the application on Citibank website, it says invalid application reference number.

When I call phone banking, the IVR after taking my details says my application is approved in principle and requests me to complete VKYC via link on my mobile number however the problem is that I haven't received any link yet.

Anyone has idea about this?

 

[pranavcool]

any progress? and what in principle approval means

 

[Gautham]

Hi,

I applied for a Citi Rewards Credit card last week. After submitting the details, it said I'll get a reference number within 48 hours.

The next day evening, a hard CIBIL enquiry was done and I received a reference number however even till date, when I use that number to track the application on Citibank website, it says invalid application reference number.

When I call phone banking, the IVR after taking my details says my application is approved in principle and requests me to complete VKYC via link on my mobile number however the problem is that I haven't received any link yet.

Anyone has idea about this?

I applied on 17th. Physical verification on 21st. Got the card on 24th.

 

[Gaurav_G]

any progress? and what in principle approval means

No progress at all.

In principle approval means CIBIL verification and everything done and the card is approved if KYC verification is successful

 

[Gaurav_G]

I applied on 17th. Physical verification on 21st. Got the card on 24th.

Already 1 week gone for me

 

[prc1990]

Already 1 week gone for me

If your application is stuck at stages, kindly raise a complaint by calling customer care. You can lodge a complaint with nodal officer by filling an online form but they take lot of time to respond through that route. Reaching out to customer care over call is much more effective, I atleast feel so...

 

[Gaurav_G]

If your application is stuck at stages, kindly raise a complaint by calling customer care. You can lodge a complaint with nodal officer by filling an online form but they take lot of time to respond through that root. Reaching out to customer care over call is much more effective, I atleast feel so...

I rang them, they said they'll call back (was surprised at this it doesn't connect directly)

 

[prc1990]

I rang them, they said they'll call back (was surprised at this it doesn't connect directly)

Try to call at this number +912249552484 and see if you can speak to someone.

 

[pranavcool]

I applied on 17th. Physical verification on 21st. Got the card on 24th.

got any verification calls from citi?

 

[Gaurav_G]

got any verification calls from citi?

None

 

[Gautham]

got any verification calls from citi?

They said I'll get. But i dint get any.

 

[pranavcool]

mine approved too today