HSBC Platinum Card Rejected without any reason and no response from customer support.

[prashhant]

I recently applied for an HSBC Platinum credit card, ensuring that I met all their eligibility criteria. My CIBIL score is 780 with only 2 inquiries in the last 6 months. However, my application was rejected without a clear reason.

I reached out to HSBC customer support with multiple emails for clarification, but all I received were automated responses with no real assistance. What next can be done?

 

[akshayhs]

How were you notified about the rejection?

 

[prashhant]

How were you notified about the rejection?

Through an email.

 

[_amit_]

I recently applied for an HSBC Platinum credit card, ensuring that I met all their eligibility criteria. My CIBIL score is 780 with only 2 inquiries in the last 6 months. However, my application was rejected without a clear reason.

I reached out to HSBC customer support with multiple emails for clarification, but all I received were automated responses with no real assistance. What next can be done?

You can escalate and ask for the main reason for rejection:
HSBC Escalation Matrix:

Non Demat Accounts | Feedback and Complaints - HSBC IN

HSBC is dedicated to provide the best service & banking solutions. Write to us or email us in case of any grievance escalations. Know more about the steps.

www.hsbc.co.in

Mention this circular:
RBI/2015-16/31

Post in thread 'Axis Credit Card Rejected'

Jan 24, 2025

I had applied for the Axis credit card and it was rejected after few days.
So I mailed PNO to know the exact reason, but they replied the same "Internal policy" issue.
And surprisingly he also mentioned that I can reapply after 12 months 🤐🤐

Now this what is bothering me, I mean seriously, 12 months?
Is this true?

Mail PNO quoting this RBI circular and ask for exact reason for the rejection.


RBI/2015-16/31

• _amit_

• 

 

[prashhant]

You can escalate and ask for the main reason for rejection:
HSBC Escalation Matrix:

Non Demat Accounts | Feedback and Complaints - HSBC IN

HSBC is dedicated to provide the best service & banking solutions. Write to us or email us in case of any grievance escalations. Know more about the steps.

www.hsbc.co.in

Mention this circular:
RBI/2015-16/31

Post in thread 'Axis Credit Card Rejected'

Jan 24, 2025

I had applied for the Axis credit card and it was rejected after few days.
So I mailed PNO to know the exact reason, but they replied the same "Internal policy" issue.
And surprisingly he also mentioned that I can reapply after 12 months 🤐🤐

Now this what is bothering me, I mean seriously, 12 months?
Is this true?

Mail PNO quoting this RBI circular and ask for exact reason for the rejection.


RBI/2015-16/31

• _amit_

• 

Thanks, will do it tomorrow.

 

[prashhant]

Just got a call from their customer support saying your salary doesn't fullfill our criteria whereas my salary is above their required criteria. What's next can be done?