HSBC replaced Smartvalue card with new Platinum card without notification

[margan]

I have SmartValue credit card, later followed by a Cashback card (now rebranded as Live+). I primarily use the Live+ card for grocery transactions.

When I checked the app yesterday, I noticed that only the Live+ card was listed, and the SmartValue card was missing. However, today I received a Platinum card delivered to me.

I assumed that the SmartValue card might have been blocked automatically. But when I tested it with a ₹10 transaction, it went through successfully.

Could it be that the SmartValue card will only be blocked once I activate the Platinum card? Has anyone else experienced a similar situation?

 

[SureShot]

I have SmartValue credit card, later followed by a Cashback card (now rebranded as Live+). I primarily use the Live+ card for grocery transactions.

When I checked the app yesterday, I noticed that only the Live+ card was listed, and the SmartValue card was missing. However, today I received a Platinum card delivered to me.

I assumed that the SmartValue card might have been blocked automatically. But when I tested it with a ₹10 transaction, it went through successfully.

Could it be that the SmartValue card will only be blocked once I activate the Platinum card? Has anyone else experienced a similar situation?

try reaching out to customer care, smart value was discontinued long back. If someone still hold it like you, let them see and respond.