ICICI Bank Not Refunding Money

[Sourav17]

Hi, All, i need help from you guys.

I have Purchased E-Gift Card from ICICI Bank Imobile app on 19 nov, but the transaction was failed, yet the money was debited. I haven't received any refund from ICICI bank. I called cc they asked me to wait for 7 working days, even after 7 days they still not refunded the money. Cc person says the the transaction was successful from bank side. What should i do now ? Please help me.

 

[Quantum]

Hi, All, i need help from you guys.

I have Purchased E-Gift Card from ICICI Bank Imobile app on 19 nov, but the transaction was failed. But i haven't received any refund from ICICI bank, i called cc they asked me to wait for 7 working days, even after 7 days they still not refunded the money. Cc person says the the transaction was successful from bank side. What should i do now ? Please help me.

Please hide the personal details in the screenshot and then re-upload.

 

[Quantum]

Hi, All, i need help from you guys.

I have Purchased E-Gift Card from ICICI Bank Imobile app on 19 nov, but the transaction was failed, yet the money was debited. I haven't received any refund from ICICI bank. I called cc they asked me to wait for 7 working days, even after 7 days they still not refunded the money. Cc person says the the transaction was successful from bank side. What should i do now ? Please help me.

If you have already sent an email to any email id of ICICI regarding this issue, then forward that email to pno@icicibank.com explaining the issue and resolution that you need. If not already sent, then start a fresh email with pno@icicibank.com.

Still if you don't get the resolution within 30 days from the date of incident, then you can raise a complaint with RBI Ombudsman at https://cms.rbi.org.in/cms/indexpage.html#eng

 

[alphadark7]

Reserve Bank of India

You can actually claim penalty, please go through the above link

 

[Arnal07]

raise a chargeback for the transaction on https://www.icicibank.com/contact-us and wait for few days.