Finchamp!
TF Premier
This post, as the name suggests, is a shoutout for IDFC Bank, more particularly, its Credit Card Support Team!
In a world where credit card customer support resembles a circus act gone wrong—complete with clowns on hold and acrobats juggling complaints—IDFC struts in like the black sheep of an Italian Mafia family, ready to shake things up.
Allow me to illustrate with an example. Refer to my mail below -
I had written this mail on 25.101.2024. Basically, due to miscommunication by an IDFC representative, I unintentionally closed my primary card and was left with only an add-on card, which did not generate its own statements. As a result, I was unable to manage the due date for my IDFC Wealth account on CRED, creating challenges for me, especially since I have other credit cards to keep track of as well.
Immediately after sending out this mail, I got a call from a representative, one Ms. Amruta, who assured me that she had understood the issue clearly, and apologised for the miscommunication. What I particularly liked about her mannerism was that she put no contributory liability back one me, and made a note of what my preferred choice of resolution was.
Following my mail, there was a 3-4 day pause in communication. However, at no point, during said pause did I feel that the engagement had diminished as Ms. Amruta reached out to me several times, reassuring me that she was actively pursuing the matter. On October 29, 2024, Ms. Amruta called to inform me that she had received approval for a card replacement at IDFC's expense, which she later confirmed in writing at my request. After sending me the confirmation mail, she called back to process my replacement request. A fee of INR 118 (comprising INR 100 + IGST of INR 18) was deducted but reversed within a few hours. My replacement Wealth Card is now on its way!
Now, before you start pondering whether I’ve really gone off the deep end writing such a lengthy post about a minor issue, remember: a wrong is a wrong, no matter how small it is! Plus, at this hour of the day, after winding down, I honestly have nothing better to do 😅—unless you count downing a pint or two, which, let's be real, I might just be doing right now! 🍻
And hey, imagine if this were with one of the big players like HDFC or SBI. Do you think they would’ve tackled this tiny dispute with the same level of diligence and efficiency? Spoiler alert: probably not! 😂
I personally feel that IDFC is busy proving that a little charm and competence can go a long way—even in a world where “your call is important to us” is merely a punchline of a bad joke!!
Happy Diwali Guys!
In a world where credit card customer support resembles a circus act gone wrong—complete with clowns on hold and acrobats juggling complaints—IDFC struts in like the black sheep of an Italian Mafia family, ready to shake things up.
Allow me to illustrate with an example. Refer to my mail below -
I had written this mail on 25.101.2024. Basically, due to miscommunication by an IDFC representative, I unintentionally closed my primary card and was left with only an add-on card, which did not generate its own statements. As a result, I was unable to manage the due date for my IDFC Wealth account on CRED, creating challenges for me, especially since I have other credit cards to keep track of as well.
Immediately after sending out this mail, I got a call from a representative, one Ms. Amruta, who assured me that she had understood the issue clearly, and apologised for the miscommunication. What I particularly liked about her mannerism was that she put no contributory liability back one me, and made a note of what my preferred choice of resolution was.
Following my mail, there was a 3-4 day pause in communication. However, at no point, during said pause did I feel that the engagement had diminished as Ms. Amruta reached out to me several times, reassuring me that she was actively pursuing the matter. On October 29, 2024, Ms. Amruta called to inform me that she had received approval for a card replacement at IDFC's expense, which she later confirmed in writing at my request. After sending me the confirmation mail, she called back to process my replacement request. A fee of INR 118 (comprising INR 100 + IGST of INR 18) was deducted but reversed within a few hours. My replacement Wealth Card is now on its way!
Now, before you start pondering whether I’ve really gone off the deep end writing such a lengthy post about a minor issue, remember: a wrong is a wrong, no matter how small it is! Plus, at this hour of the day, after winding down, I honestly have nothing better to do 😅—unless you count downing a pint or two, which, let's be real, I might just be doing right now! 🍻
And hey, imagine if this were with one of the big players like HDFC or SBI. Do you think they would’ve tackled this tiny dispute with the same level of diligence and efficiency? Spoiler alert: probably not! 😂
I personally feel that IDFC is busy proving that a little charm and competence can go a long way—even in a world where “your call is important to us” is merely a punchline of a bad joke!!
Happy Diwali Guys!
