Incorrect Refund amount from IRCTC

[Dexter384]

Past few IRCTC train tickets keeps failing with Error 404 after the account gets debits.
Despite payment failures. Refund was exactly same until now.
Today I have noticed the refund amount is lesser than debit amount. Axis FK card.
Anybody facing the issue.

 

[WandereR]

Maybe you were using UPI earlier. IRCTC doesn't refund convenience fee (1-2%+GST). 2317.7*0.01 = 23.177 ; 2317.7*1.01+23.177*0.18 = 2345.04886 = 2345.05

 

[Dexter384]

No bro, I HV been using fk axis card for past 6 months every single time I got exact amount refunded. refund email too say PG Chgs will be refunded.

 

[RaviAglRaviAgl is verified member.]

As per my experience, refund can be generated for 2 types of transactions.

Complete failure - amount debited from account but ticket not booked. In that case, you get complete refund without deduction of gateway charges.
Login to irctc portal. My Account (on Main menu) | My transactions | Failed transaction History to view all such transactions. Bookings attempted but PNR not issued fall under this category.

Normal refund after ticket is cancelled - irctc will credit only refund ticket amount and payment gateway charges will not be refunded. Login to irctc portal. My Account (on Main menu) | My transactions | Ticket cancellation History to view all such transactions.

@Dexter384
Do you see a PNR Number for failed transactions for which you are saying gateway charges were deducted?