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Indus Ind current account got "Debit frozen"

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Dr. Drake

Dr. Drake

TF Ace
My current account shows "Debit frozen" message. Tried contacting my RM he said he left IndusInd a month ago. Called bank they said they are yet to assign a RM.
Asked them why there is a freeze on current account they are saying kyc due for renewal hence the freeze. Requested them to unfreeze as I have cheque's to clear but they are not very helpful.

For Kyc they are asking to come to home branch which is approx. 50Km from me & i can't travel just like that. Anybody have any idea what to do here? Approx. 8L stuck plus the cheq bounces charges gonna hit hard

PS - I have not received any KYC communication from bank
 

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Same thing happened with me for Bob current account and I had to unfreeze it by providing business and personal documents and complete kyc. There was no other way to get the funds released. I would suggest you to go to branch at the earliest possible time and do kyc.
 
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I opened an account recently. This is a savings account. Today noticed that my account was debit frozen without any email or SMS. Found the issue when trying to do IMPS.

RM says they have issue with my signature on file and will resolve it in 2 days. If signature is not clear, why freeze my money? Anyway will wait and see for a year if service is good.
 
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VijayflyRaven said:
I opened an account recently. This is a savings account. Today noticed that my account was debit frozen without any email or SMS. Found the issue when trying to do IMPS.

RM says they have issue with my signature on file and will resolve it in 2 days. If signature is not clear, why freeze my money? Anyway will wait and see for a year if service is good.
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tbh those RM are pretty useless. There job is to call us before this things happens unfortunately it is vice versa. Paisa bhi hum bhare call bhi hum bhare
 
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Complaint to their Nodal office and then to RBI ombudsman. It is illegal to freeze account for renewal of KYC without giving proper notice to the customer. If required file a case against the bank, they have you pay penalty if they haven't notified you and didn't given you atleast 3 months to do KYC.
 
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abhiver said:
Complaint to their Nodal office and then to RBI ombudsman. It is illegal to freeze account for renewal of KYC without giving proper notice to the customer. If required file a case against the bank, they have you pay penalty if they haven't notified you and didn't given you atleast 3 months to do KYC.
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No Point now. Damage was done. Closed the account & moved on!!
 
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Dr. Drake said:
My current account shows "Debit frozen" message. Tried contacting my RM he said he left IndusInd a month ago. Called bank they said they are yet to assign a RM.
Asked them why there is a freeze on current account they are saying kyc due for renewal hence the freeze. Requested them to unfreeze as I have cheque's to clear but they are not very helpful.

For Kyc they are asking to come to home branch which is approx. 50Km from me & i can't travel just like that. Anybody have any idea what to do here? Approx. 8L stuck plus the cheq bounces charges gonna hit hard

PS - I have not received any KYC communication from bank
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Now I'm in the same boat. My RM sent my documents along with complaint to nordal office. Let's see how it goes.
 
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