IndusInd App Biometric Login not working

[jyothisthaliath]

While logging into IndusInd app, biometric option is not showing. Everytime I need to enter a six digit pin to login, which is stupid.

I checked the app thoroughly for any option to enable biometric login, but there wasn't anything. I noticed that there was another user ID for my credit card, I tried to login with that ID and biometric login was present without any issue. So I concluded it is a user specific issue.

I taken up with the Exclusive account team, they have replied that it is currently disabled due to security reasons Is this a joke?

Any idea to enable biometric login in the app?

 

[helloworld]

app v 9.2.13.7 (just now again installed)

asking to setup fingerprint at the beginning itself, after entering username.

incase missed, login -> left menu -> settings -> app settings tab -> enable touch ID.

 

[akshayhs]

The fact that you are trusting IndusInd customer care to be responsible while replying back to tickets should be the first red flag! /s

 

[jyothisthaliath]

app v 9.2.13.7 (just now again installed)

asking to setup fingerprint at the beginning itself, after entering username.

incase missed, login -> left menu -> settings -> app settings tab -> enable touch ID.

It is only giving MPIN and Pattern option
I think you are using iOS? I'm on Android

 

[helloworld]

It is only giving MPIN and Pattern option
I think you are using iOS? I'm on Android

In android also its touchID (they kept that name). checked on android 11, 12, and 14. above is latest playstore version for that app.

which device are you using?

 

[helloworld]

The fact that you are trusting IndusInd customer care to be responsible while replying back to tickets should be the first red flag! /s

Atleast OP got the response, this is the response I got for my May 28th email which they responded on Jul 12th/ which further no response till now.

 

[jyothisthaliath]

In android also its touchID (they kept that name). checked on android 11, 12, and 14. above is latest playstore version for that app.

which device are you using?

Vivo X60. Like I've written in the post, I have different user ID for credit card. In that ID l, biometric shows up perfectly

 

[jyothisthaliath]

View attachment 62106

Atleast OP got the response, this is the response I got for my May 28th email which they responded on Jul 12th/ which further no response till now.

I'm getting responses from the exclusive mail ID. Not getting timely response from normal support mail

 

[helloworld]

I'm getting responses from the exclusive mail ID. Not getting timely response from normal support mail

I never got within a month responses on exclusive mail ID. Moreover, sometimes it reverted saying suspected spam and no response for that. Above is exclusive and see their response 'we are uncertain of your query' when the query is 'will this offer applicable per card or both cards (with screenshot and exactly copy-paste of what was written in that offer they sent, just incase image not viewable I thought they'll understand with text)' - just these 2 lines between 'hi' and 'thanks' that to for a forwarded mail.

Mail sent on May 28th, and offer expired on Jun 5th but they responded on Jul 12th.

 

[Sanskar]

While logging into IndusInd app, biometric option is not showing. Everytime I need to enter a six digit pin to login, which is stupid.

I checked the app thoroughly for any option to enable biometric login, but there wasn't anything. I noticed that there was another user ID for my credit card, I tried to login with that ID and biometric login was present without any issue. So I concluded it is a user specific issue.

I taken up with the Exclusive account team, they have replied that it is currently disabled due to security reasons Is this a joke?

Any idea to enable biometric login in the app?

View attachment 62095

View attachment 62096

Same thing happening with me from last one year

I believe it’s because of two user ID, one for Credit Card and one for account

I believe you have Credit Card first, then you have opened account right?

Ask exclusive team to delete Credit Card user ID and if possible so bank user ID as well and then try to re-create

I will do same thing once I will have a free time

 

[jyothisthaliath]

Same thing happening with me from last one year

I believe it’s because of two user ID, one for Credit Card and one for account

I believe you have Credit Card first, then you have opened account right?

Ask exclusive team to delete Credit Card user ID and if possible so bank user ID as well and then try to re-create

I will do same thing once I will have a free time

Ya bro. This credit card linking mess is really stupid. Why they are not fixing it, I'm not able to understand. Afterall so many users have both. I once asked the team for deletion of ID, they are asking me to use one ID for card and one for bank