Indusind debit freeze

[wiizzard]

Indusind has marked my Account in Debit Freeze for "suspicious transactions"

The customer care is extremely unhelpful and says only branch can unblock the account.

Suprised how poor the support is for supposedly "Pioneer" banking services

The whole issue seems to stem from the fact that I refused to share personal details like Mothers Name / Date of Birth on the transaction verification call they had done earlier.

Instead, I had asked them to confirm the same over email as sharing these details on a outbound call from a random number felt like a security issue. He said he will do the same, but instead put a debit freeze on my account!!

Question to folks here:

Should I file a complaint with RBI that this a lapse in security procedures at Indusind and they should not be asking for these details in an outbound call?
What are my rights here ?

 

[Anindya98]

Indusind has marked my Account in Debit Freeze for "suspicious transactions"

The customer care is extremely unhelpful and says only branch can unblock the account.

Suprised how poor the support is for supposedly "Pioneer" banking services

The whole issue seems to stem from the fact that I refused to share personal details like Mothers Name / Date of Birth on the transaction verification call they had done earlier.

Instead, I had asked them to confirm the same over email as sharing these details on a outbound call from a random number felt like a security issue. He said he will do the same, but instead put a debit freeze on my account!!

Question to folks here:

Should I file a complaint with RBI that this a lapse in security procedures at Indusind and they should not be asking for these details in an outbound call?
What are my rights here ?

Now RBI has assigned a special series of numbers starting with 1600 for banks.
I recently experienced a Debit freeze incident on my Indusind Account. It will take time. Call the home branch and ask them to arrange for someone to visit your house, and they will visit your house and take a selfie with you. Then the Branch will lift the freeze within 3-4 days you will be able to use your account.
Indusind is very slow with this kind of thing, and they have no interest in making the process faster and hassle-free.