Issue with SBI Cashback Credit Card Bill Payment Process

[singh.hasit23]

Hi Team,

I’ve been using the SBI Cashback credit card for over a year, and I’m facing an ongoing issue with the bill payment process.

The problem arises because the cashback is credited after the statement is generated, but the statement does not account for it. As a result, when I try to pay the total bill amount (including the pending cashback), the system doesn’t allow me to pay more than the outstanding amount mentioned in the statement.

This forces me to repeatedly contact support to resolve the issue, which is inconvenient and time-consuming.

Could you please look into this and provide a solution or guide me on how to avoid this issue in the future?

Looking forward to your response.

Best regards,
Hasit Singh

 

[prankster]

What platform are you using to pay?

 

[6ix9ine]

Hi Team,

I’ve been using the SBI Cashback credit card for over a year, and I’m facing an ongoing issue with the bill payment process.

The problem arises because the cashback is credited after the statement is generated, but the statement does not account for it. As a result, when I try to pay the total bill amount (including the pending cashback), the system doesn’t allow me to pay more than the outstanding amount mentioned in the statement.

This forces me to repeatedly contact support to resolve the issue, which is inconvenient and time-consuming.

Could you please look into this and provide a solution or guide me on how to avoid this issue in the future?

Looking forward to your response.

Best regards,
Hasit Singh

Brother you could've simply written your query instead of taking AI help.

SBI considers cashback as a payment towards your CC bill. So just pay the rest amount. No need to call CC or anyone.

 

[singh.hasit23]

What platform are you using to pay?

Using SBI UniPay.

 

[singh.hasit23]

Brother you could've simply written your query instead of taking AI help.

SBI considers cashback as a payment towards your CC bill. So just pay the rest amount. No need to call CC or anyone.

If I do that the "Paid" sticker on 'Total Amount Due' doesn't comes.

 

[deep@vie]

If I do that the "Paid" sticker on 'Total Amount Due' doesn't comes.

View attachment 80654

This sticker would be visible when TAD excluding cashback is paid. Await 2-3 days post payment

 

[6ix9ine]

If I do that the "Paid" sticker on 'Total Amount Due' doesn't comes.

View attachment 80654

It doesn't matter

 

[aniketkr.sharma]

Brother you could've simply written your query instead of taking AI help.

SBI considers cashback as a payment towards your CC bill. So just pay the rest amount. No need to call CC or anyone.

Yeah i was too confused with the language used, it's somewhat like a human can't write with frustrations😅

 

[helloworld]

Hi Team,

I’ve been using the SBI Cashback credit card for over a year, and I’m facing an ongoing issue with the bill payment process.

The problem arises because the cashback is credited after the statement is generated, but the statement does not account for it. As a result, when I try to pay the total bill amount (including the pending cashback), the system doesn’t allow me to pay more than the outstanding amount mentioned in the statement.

This forces me to repeatedly contact support to resolve the issue, which is inconvenient and time-consuming.

Could you please look into this and provide a solution or guide me on how to avoid this issue in the future?

Looking forward to your response.

Best regards,
Hasit Singh

Post in thread 'HSBC Live+ (Previously Cashback) Credit Card: Elevate Everyday Spending'

Wednesday at 4:42 PM

Thanks, have you tried billdesk. Is that working I paid some amounts just now but didn't reflect in card yet.

btw, billdesk is official method to pay bills, if payment successful mostly it will credit in 2 to 3 working days for any bank. Just that no reward points or 0.25% for rare cases, nothing extra, again this is one of the official payment method so it will support by all banks.

Unipay/Canara/HDFC Billpay etc. not a concern for any credit card company, if it works well and good for us, other wise its our responsibility to choose alternative method and always "pay on time".

• helloworld

• 

: ) Also can try payment methods suggested in monthly statement or website.

 

[singh.hasit23]

Post in thread 'HSBC Live+ (Previously Cashback) Credit Card: Elevate Everyday Spending'

Wednesday at 4:42 PM

Thanks, have you tried billdesk. Is that working I paid some amounts just now but didn't reflect in card yet.

btw, billdesk is official method to pay bills, if payment successful mostly it will credit in 2 to 3 working days for any bank. Just that no reward points or 0.25% for rare cases, nothing extra, again this is one of the official payment method so it will support by all banks.

Unipay/Canara/HDFC Billpay etc. not a concern for any credit card company, if it works well and good for us, other wise its our responsibility to choose alternative method and always "pay on time".

• helloworld

• 

: ) Also can try payment methods suggested in monthly statement or website.

Yes tired billdesk as well, but receiving the error 'You are trying to make an excess payment on this card/card account. Payment amount cannot exceed Rs. 0.00'.

 

[surojitlaha]

Spend the excess amount which you received as cashback and then try to do the bill payment

 

[helloworld]

Yes tired billdesk as well, but receiving the error 'You are trying to make an excess payment on this card/card account. Payment amount cannot exceed Rs. 0.00'.

View attachment 80743

remaining options:

Credit Card Payment - Pay Credit Card Bills Online & Offline | SBI Card

Credit Card Payment - Pay your credit card bills online & offline with ease. Explore SBI credit card bill payment options & learn how to pay credit card bills.

www.sbicard.com

first pay the remaining amount (after deducting cashback), wait for it to settle to your account.

now, call support and ask for amount due. If they mentioned, anything else tell them about these excessive payment errors.

 

[deep@vie]

After paying this, no due will be there, also that paid green tick will be visible post 2-3 days of payment

remaining options:

Credit Card Payment - Pay Credit Card Bills Online & Offline | SBI Card

Credit Card Payment - Pay your credit card bills online & offline with ease. Explore SBI credit card bill payment options & learn how to pay credit card bills.

www.sbicard.com

first pay the remaining amount (after deducting cashback), wait for it to settle to your account.

now, call support and ask for amount due. If they mentioned, anything else tell them about htese excessive payment errors.

 

[singh.hasit23]

Spend the excess amount which you received as cashback and then try to do the bill payment

This is what I am doing till now but its going in circle and circle.

 

[Riya]

Hi Team,

I’ve been using the SBI Cashback credit card for over a year, and I’m facing an ongoing issue with the bill payment process.

The problem arises because the cashback is credited after the statement is generated, but the statement does not account for it. As a result, when I try to pay the total bill amount (including the pending cashback), the system doesn’t allow me to pay more than the outstanding amount mentioned in the statement.

This forces me to repeatedly contact support to resolve the issue, which is inconvenient and time-consuming.

Could you please look into this and provide a solution or guide me on how to avoid this issue in the future?

Looking forward to your response.

Best regards,
Hasit Singh

Same happened with me... My cashback accrued didn't allowed me to pay the bill... Tried everything from pillar to post but all transactions failed.. so many reversed entries in bank statement...
Then I tried paying directly from my SBI account (sparingly used) through yono app and it sailed through easily...
I was though sceptical that it might also get reversed and keep checking for few days but to my relief it's ok now

 

[singh.hasit23]

remaining options:

Credit Card Payment - Pay Credit Card Bills Online & Offline | SBI Card

Credit Card Payment - Pay your credit card bills online & offline with ease. Explore SBI credit card bill payment options & learn how to pay credit card bills.

www.sbicard.com

first pay the remaining amount (after deducting cashback), wait for it to settle to your account.

now, call support and ask for amount due. If they mentioned, anything else tell them about these excessive payment errors.

I am doing it and will share an update.