Issues with Amex Plat Travel Card PIN

[NeoOnWheels]

Facing weird issues while using my AMEX Platinum Travel Card which I recently received.

1. While ordering the card, I set PIN as "A" for e.g.
2. On Website, I set it to "B"
3. Went to a physical store and while paying used PIN "B", it did give incorrect PIN.
4. Realized that with Amex things are different, so 2nd attempt used PIN "A" and it did error out as incorrect PIN, then used PIN "B", again it error out saying Incorrect PIN
5. Frustrated, used my Infinia card to complete the payment
6. When I came home, again reset the PIN to "C"
7. Went to offline store and this time used PIN "B" first and then PIN "C". Both times it error out saying Incorrect PIN

I am at loss as to how to now resolve this. Anyone has any inputs to come out of this mess?

 

[D₹V]

Facing weird issues while using my AMEX Platinum Travel Card which I recently received.

1. While ordering the card, I set PIN as "A" for e.g.
2. On Website, I set it to "B"
3. Went to a physical store and while paying used PIN "B", it did give incorrect PIN.
4. Realized that with Amex things are different, so 2nd attempt used PIN "A" and it did error out as incorrect PIN, then used PIN "B", again it error out saying Incorrect PIN
5. Frustrated, used my Infinia card to complete the payment
6. When I came home, again reset the PIN to "C"
7. Went to offline store and this time used PIN "B" first and then PIN "C". Both times it error out saying Incorrect PIN

I am at loss as to how to now resolve this. Anyone has any inputs to come out of this mess?

I would like to invite @S S V to have detailed investigation of this matter.

 

[aayusharyan]

Facing weird issues while using my AMEX Platinum Travel Card which I recently received.

1. While ordering the card, I set PIN as "A" for e.g.
2. On Website, I set it to "B"
3. Went to a physical store and while paying used PIN "B", it did give incorrect PIN.
4. Realized that with Amex things are different, so 2nd attempt used PIN "A" and it did error out as incorrect PIN, then used PIN "B", again it error out saying Incorrect PIN
5. Frustrated, used my Infinia card to complete the payment
6. When I came home, again reset the PIN to "C"
7. Went to offline store and this time used PIN "B" first and then PIN "C". Both times it error out saying Incorrect PIN

I am at loss as to how to now resolve this. Anyone has any inputs to come out of this mess?

You sure that you have domestic POS Transactions enabled, right?

 

[NeoOnWheels]

Yes, I have enabled domestic POS transaction in the settings already.

 

[SSV]

Facing weird issues while using my AMEX Platinum Travel Card which I recently received.

1. While ordering the card, I set PIN as "A" for e.g.
2. On Website, I set it to "B"
3. Went to a physical store and while paying used PIN "B", it did give incorrect PIN.
4. Realized that with Amex things are different, so 2nd attempt used PIN "A" and it did error out as incorrect PIN, then used PIN "B", again it error out saying Incorrect PIN
5. Frustrated, used my Infinia card to complete the payment
6. When I came home, again reset the PIN to "C"
7. Went to offline store and this time used PIN "B" first and then PIN "C". Both times it error out saying Incorrect PIN

I am at loss as to how to now resolve this. Anyone has any inputs to come out of this mess?

I would like to invite @S S V to have detailed investigation of this matter.

Actually, I hadn’t gotten opportunity to test this out for offline spends, even a soap also I buy online.. I will try next time to test this scenario..
I haven’t changed my first PIN that I provided during application process..
Let me think about what could be possible reason..

Recommended Action as of now:

Contact CC via chat and explain the issue and try to reset the PIN again via APP chat , if available.. and do let us know here

 

[NeoOnWheels]

Just spoke to customer care. They asked me to use PIN "A" and then PIN "C". I will test this out this week and update. Mean time when I asked if they can delete my PIN and let me create a new PIN. It might sound strange but there is a guideline to create PIN/Change PIN while on the website and in the app there is NO option to "Create PIN". Its only View/Change PIN.

 

[shutapdiya]

Facing weird issues while using my AMEX Platinum Travel Card which I recently received.

1. While ordering the card, I set PIN as "A" for e.g.
2. On Website, I set it to "B"
3. Went to a physical store and while paying used PIN "B", it did give incorrect PIN.
4. Realized that with Amex things are different, so 2nd attempt used PIN "A" and it did error out as incorrect PIN, then used PIN "B", again it error out saying Incorrect PIN
5. Frustrated, used my Infinia card to complete the payment
6. When I came home, again reset the PIN to "C"
7. Went to offline store and this time used PIN "B" first and then PIN "C". Both times it error out saying Incorrect PIN

I am at loss as to how to now resolve this. Anyone has any inputs to come out of this mess?

In Amex even if PIN is changed for next one POS txn, yoy have to use your old PIN

So would recommend you to attemp 1 POS txn with your PIN "A" again

If it doesn't go through then talk to CC for solution

 

[Deleted member 11974]

to avoid this do a tap and pay

 

[D₹V]

In Amex even if PIN is changed for next one POS txn, yoy have to use your old PIN

So would recommend you to attemp 1 POS txn with your PIN "A" again

If it doesn't go through then talk to CC for solution

Should be marked as solution if it works.

 

[NeoOnWheels]

to avoid this do a tap and pay

Amex says for large transactions, you still would need PIN

 

[Deleted member 11974]

to avoid this do a tap and pay

this should be marked as solution

@D₹V​

 

[Deleted member 11974]

Amex says for large transactions, you still would need PIN

UPTO 5K YOUR PROBLEM IS SOLVED

 

[NeoOnWheels]

this should be marked as solution

@D₹V​

No this is NOT a solution.

 

[D₹V]

No this is NOT a solution.

That's why said

Should be marked as solution if it works.

 

[SSV]

UPTO 5K YOUR PROBLEM IS SOLVED

So a resolution with qualification!!

 

[aayusharyan]

Solutions are subject to conditions and risks. Please read all solution related conditions before marking as solution. /s

 

[SSV]

So would recommend you to attemp 1 POS txn with your PIN "A" again

So after PIN change:
1) For 1st transaction, use old PIN
2) For 2nd transaction onwards use New PIN..

Is this what you meant to say?? Very strange..

 

[shutapdiya]

So after PIN change:
1) For 1st transaction, use old PIN
2) For 2nd transaction onwards use New PIN..

Is this what you meant to say?? Very strange..

Yes thats how it works in Amex, have experienced it before

 

[SSV]

Yes thats how it works in Amex, have experienced it before

Good to know, I don’t use CC for offline much, very very rare..

 

[shutapdiya]

So after PIN change:
1) For 1st transaction, use old PIN
2) For 2nd transaction onwards use New PIN..

Is this what you meant to say?? Very strange..

Yes thats how it works in Amex, have experienced it before

Even while changing the PIN. Amex app/ website tells you to use old pin for next one txn