I recently had a very bad experience from Jio Finance application. I have recharged my Airtel Payments Fastag from Jio Finance app using SBI Cashback Credit card as payment method. I wanted to check whether it's allowing Airtel Fastag recharge from CC or not, and if it allows, will I get any cashback or not.
After the payment went successfully, it had throwed error that Bill Payment failed. Transaction was for 500rs + 6.18 as convenience fee for using CC.
After few days i have received refund but it was only 500 rs.
I have mailed them and then the really pathetic support saga started. Initially they said they are not able to find the transaction id, when i gave them details of the transaction and snapshot from Jio Finance app, still they said they are not able to find this transaction in their system. Later they started saying it's a Credit Card bill related issue, and reached out to some other email. It's been 20+ days and I am still struggling with them to find this transaction and get the proper reason why the convenience fee wasn't returned.
Earlier I have used Cred, PayTM etc and there also Airtel fastag recharge failed from CC but they have refunded the entire amount including convenience fee.
Pathetic customer support from Jio Finance. It's not about 6.19rs, what if I use large amount for any bill pay and they continue the same thing.
After the payment went successfully, it had throwed error that Bill Payment failed. Transaction was for 500rs + 6.18 as convenience fee for using CC.
After few days i have received refund but it was only 500 rs.
I have mailed them and then the really pathetic support saga started. Initially they said they are not able to find the transaction id, when i gave them details of the transaction and snapshot from Jio Finance app, still they said they are not able to find this transaction in their system. Later they started saying it's a Credit Card bill related issue, and reached out to some other email. It's been 20+ days and I am still struggling with them to find this transaction and get the proper reason why the convenience fee wasn't returned.
Earlier I have used Cred, PayTM etc and there also Airtel fastag recharge failed from CC but they have refunded the entire amount including convenience fee.
Pathetic customer support from Jio Finance. It's not about 6.19rs, what if I use large amount for any bill pay and they continue the same thing.
