It all started when my dad attempted to close his Airtel FASTag account. To our surprise, Airtel insisted that he pay ₹200 to do so. This was frustrating, to say the least, especially considering the harassment he faced during the process. They kept pushing him around with their customer service, refusing to close the account and leaving us stuck without a resolution. As a result, we couldn’t get a new fast tag, which added to our frustration.
Feeling that I had to step in, I decided to escalate the issue by reaching out to higher authorities within Airtel Payments Bank. After a lot of back and forth, I managed to secure a refund for the FASTag, but I still felt unsatisfied with how we were treated. I realized that I needed to do more to hold this company accountable for its poor service and practices.
That’s when I turned my attention to the Airtel Metro Card. I started to notice some alarming inconsistencies with the transaction updates on the card. While I understood that transaction processing can take time (specifically T+2 days), the problem lay in how the transactions were displayed in the app. For example, if I used my card on October 1st at 12:00 PM, the app would later show the transaction as if it occurred on October 3rd at 6:45 PM. This discrepancy was confusing and made it difficult to track my spending accurately.
I raised this issue with Airtel Payments Bank, but their responses were lackluster at best. They failed to address the core of the problem, opting instead for generic replies that did nothing to clarify the situation. After exhausting my patience with their customer service, I decided to reach out to higher authorities again. Unfortunately, this time, they stopped replying altogether, which was both frustrating and oddly satisfying—I wanted them to be aware that I wasn’t backing down.
After waiting for 30 days without a satisfactory response, I decided to file a formal complaint with the Reserve Bank of India (RBI). My initial intent was to request a compensation of ₹50,000 for the inconvenience caused. However, due to a slip of the finger, I mistakenly requested ₹5,000 instead. To my surprise, Airtel acknowledged their mistakes and agreed to compensate me for the inconvenience I endured.
In the end, I am attaching the final email from Airtel as proof of the resolution.
Note: I'd advise against replicating this approach. After speaking directly with senior Airtel officials, I can confirm they're actively working on resolving these issues and have communicated with the RBI about it. At this stage, raising the matter further would likely be considered sub judice, leading to wasted time.
PS: Pardon the mistakes or ambiguity (if any,) as it is written by chatgpt.
Feeling that I had to step in, I decided to escalate the issue by reaching out to higher authorities within Airtel Payments Bank. After a lot of back and forth, I managed to secure a refund for the FASTag, but I still felt unsatisfied with how we were treated. I realized that I needed to do more to hold this company accountable for its poor service and practices.
That’s when I turned my attention to the Airtel Metro Card. I started to notice some alarming inconsistencies with the transaction updates on the card. While I understood that transaction processing can take time (specifically T+2 days), the problem lay in how the transactions were displayed in the app. For example, if I used my card on October 1st at 12:00 PM, the app would later show the transaction as if it occurred on October 3rd at 6:45 PM. This discrepancy was confusing and made it difficult to track my spending accurately.
I raised this issue with Airtel Payments Bank, but their responses were lackluster at best. They failed to address the core of the problem, opting instead for generic replies that did nothing to clarify the situation. After exhausting my patience with their customer service, I decided to reach out to higher authorities again. Unfortunately, this time, they stopped replying altogether, which was both frustrating and oddly satisfying—I wanted them to be aware that I wasn’t backing down.
After waiting for 30 days without a satisfactory response, I decided to file a formal complaint with the Reserve Bank of India (RBI). My initial intent was to request a compensation of ₹50,000 for the inconvenience caused. However, due to a slip of the finger, I mistakenly requested ₹5,000 instead. To my surprise, Airtel acknowledged their mistakes and agreed to compensate me for the inconvenience I endured.
In the end, I am attaching the final email from Airtel as proof of the resolution.
Note: I'd advise against replicating this approach. After speaking directly with senior Airtel officials, I can confirm they're actively working on resolving these issues and have communicated with the RBI about it. At this stage, raising the matter further would likely be considered sub judice, leading to wasted time.
PS: Pardon the mistakes or ambiguity (if any,) as it is written by chatgpt.
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