I had multiple issue with PNB and probably on edge to close it, as it's not worth the hassle & pain.
- statements were irregular on email (raised issue thrice, has been Ok for past 3-4 months)
- despite having transactions every quarter, was charged annual fee. had to raise request to reverse ( read on forum, multiple ppl faced this)
- Late fee charged, despite payment made more than min due amount before last date (got reversed after follow up).
Good thing
- CC has always resolved issue. Once, as good will, Waived off penalty; as I missed payment because statement emails were not coming.
- Even a single rupee transaction is enough to count towards quarterly milestone (no minimum amount).
- Target offer for PNB (Haven't used/seen any in last 2 years, which other's bank also didn't offer).
Got it as it was Rupay and technically LTF; but it needs constant monitoring. Not worth the loss of peace of mind.
Another instance, it will RIP