Aniket
TF Prestige
I can't argue further! 🙂It says customer initiated credit transaction, so it has to be the add money option or transfer from other bank account of the customer.
I don't think Kotak can track a transaction, if it is direct transfer by the customer from a different bank. So, add money is the best option to fulfill the terms of the cashback.
Yes, I agree refunds are excluded but the term customer means third party is also excluded.
At present they enabled any credit except reversals for cashback eligibility (based on members feedback here), So they are not following the terms.
Let it be, do what you think is correct! ✌️