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You wont receive cashback for the old virtual debit card which is red colour, new virtual debit card which is white and silver colour will give you cashback because it is the same as the physical card which you will get
After reading this thread, last week I opened a 811 super account with 10k funding and done the cc payment by using the red coloured virtual dc. Physical dc on transit. Will I get cashback for the transaction done by using the virtual card or need to do once again through Physical dc to get the cashback.
 
After reading this thread, last week I opened a 811 super account with 10k funding and done the cc payment by using the red coloured virtual dc. Physical dc on transit. Will I get cashback for the transaction done by using the virtual card or need to do once again through Physical dc to get the cashback.
No, as you did the payment with red dc.

See the red dc is the basic 811 dc with 811 account which is free as virtual and physical is paid.
With 811 super annual fee is rs. 300 and you do get physical dc and virtual dc of white and silver (old red one still remains active) and the numbers and details of both physical and virtual dc are exactly same, so it doesn't matter whether you use physical or virtual card for trnx.

Now as you've used red card, I recommend you to pay your some other bill with the new white card which should be available in your app in 3-5 days and then you'll receive cb.
 
After reading this thread, last week I opened a 811 super account with 10k funding and done the cc payment by using the red coloured virtual dc. Physical dc on transit. Will I get cashback for the transaction done by using the virtual card or need to do once again through Physical dc to get the cashback.
It's rather simple actually - the spends on platinum card are only eligible for 5% cashback and any other methods aren't. Wait till platinum debit card shows up on your app then you're good to go.
 
You wont receive cashback for the old virtual debit card which is red colour, new virtual debit card which is white and silver colour will give you cashback because it is the same as the physical card which you will get
They haven't even issued the new dc for super 811 . Neither virtual not physical. I am said to separately request for a dc, but then again I am only getting option of PVR debit card on Kotak app. Meanwhile I can't even access the new Kotak 811 app. Wtf Kotak !!!
 
They haven't even issued the new dc for super 811 . Neither virtual not physical. I am said to separately request for a dc, but then again I am only getting option of PVR debit card on Kotak app. Meanwhile I can't even access the new Kotak 811 app. Wtf Kotak !!!
P a t i e n c e! 👀
 
They haven't even issued the new dc for super 811 . Neither virtual not physical. I am said to separately request for a dc, but then again I am only getting option of PVR debit card on Kotak app. Meanwhile I can't even access the new Kotak 811 app. Wtf Kotak !!!
Can you access simple kotak bank app?
And how many days since you upgraded?
 
No, we can't if account is 811...
You can, I've held 811 simple for more than 2 yrs now, and wasn't even aware that there was some 811 separate app, now after upgrading to super, I keep one logged into kotak bank and another 811, please try yourself.
 
You can, I've held 811 simple for more than 2 yrs now, and wasn't even aware that there was some 811 separate app, now after upgrading to super, I keep one logged into kotak bank and another 811, please try yourself.
To me, it's showing please use 811 app.
I am unable to move to any other page with kotak app, so yes it's forcing to use 811 app.
 
They haven't even issued the new dc for super 811 . Neither virtual not physical. I am said to separately request for a dc, but then again I am only getting option of PVR debit card on Kotak app. Meanwhile I can't even access the new Kotak 811 app. Wtf Kotak !!!
just for the sake of keeping it clear - there's no separate platinum virtual dc, it's the same physical card that's displayed in the app. It'll be visible in the app only if there's a physical platinum dc.

As for the card not being delivered and lack of access to kotak and 811 app raise a service request and for slightly quicker resolution try going ombudsman way citing deficiency in service. If luck would have it you may end up with some compensation as well.
 
Got the cashback. Kotak just throwing people off guard with their tncs.
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