Kotak Grievance Redressal Error

[dan873]

I am using Kotak Indian Oil credit Card for last 1 month
The card had issues like no surcharge was waived and reward points was not being correctly credited

I informed kotak credit card customer care through email and after 10 days their response was this error is common for this card and solved shortly and still they have not manually reversed or credited reward points

Now trying to escalate the issue I was trying to contact Level 1 kotak Grievance redressal and it shows error, I am attaching screenshot of the same

Is there any way I could directly address the issue to grievance redressal or nodal officer

 

[Tejo]

I am using Kotak Indian Oil credit Card for last 1 month
The card had issues like no surcharge was waived and reward points was not being correctly credited

I informed kotak credit card customer care through email and after 10 days their response was this error is common for this card and solved shortly and still they have not manually reversed or credited reward points

Now trying to escalate the issue I was trying to contact Level 1 kotak Grievance redressal and it shows error, I am attaching screenshot of the same

Is there any way I could directly address the issue to grievance redressal or nodal officer

@VISHESH_BANSAL i hope kotak iocl lover can answer for you

 

[VISHESH_BANSAL]

@VISHESH_BANSAL i hope kotak iocl lover can answer for you

I stopped using it long ago for fuel Txns.

This Card is not made for Fuel Txns🤣

Go with Axis IOCL instead of Kotak IOCl if you just want to utilize it for fuel.

I utilize Kotak IOCL for only 2% Cashback on UPI Spends

 

[dan873]

I stopped using it long ago for fuel Txns.

This Card is not made for Fuel Txns🤣

Go with Axis IOCL instead of Kotak IOCl if you just want to utilize it for fuel.

I utilize Kotak IOCL for only 2% Cashback on UPI Spends

I too now believe this card is not good for fuel transactions

Where did you escalate the issue for these issues?

 

[helloworld]

I am using Kotak Indian Oil credit Card for last 1 month
The card had issues like no surcharge was waived and reward points was not being correctly credited

I informed kotak credit card customer care through email and after 10 days their response was this error is common for this card and solved shortly and still they have not manually reversed or credited reward points

Now trying to escalate the issue I was trying to contact Level 1 kotak Grievance redressal and it shows error, I am attaching screenshot of the same

Is there any way I could directly address the issue to grievance redressal or nodal officer

compose with only "Hi" without any punctuations, or anything.. plain two letters.

or you can say,

reward points not credited for fuel transaction

just like that.. it will be sent and mostly you'll receive acknowledge mail.

once you receive response from them, or if they call you explain there it self, or if they sent mail 'reply with whole your concern with , . ' ; ' ;' anything.

Kotak web service is worst btw, see sometime they won't accept 'pdf' extension but need 'PDF' as extention.

 

[dan873]

S

compose with only "Hi" without any punctuations, or anything.. plain two letters.

or you can say,

reward points not credited for fuel transaction

just like that.. it will be sent and mostly you'll receive acknowledge mail.

once you receive response from them, or if they call you explain there it self, or if they sent mail 'reply with whole your concern with , . ' ; ' ;' anything.

Kotak web service is worst btw, see sometime they won't accept 'pdf' extension but need 'PDF' as extention.

Still not going through

 

[phoenix1386]

I am using Kotak Indian Oil credit Card for last 1 month
The card had issues like no surcharge was waived and reward points was not being correctly credited

I informed kotak credit card customer care through email and after 10 days their response was this error is common for this card and solved shortly and still they have not manually reversed or credited reward points

Now trying to escalate the issue I was trying to contact Level 1 kotak Grievance redressal and it shows error, I am attaching screenshot of the same

Is there any way I could directly address the issue to grievance redressal or nodal officer

You have gone through enough number of channels as a customer. It is time to file a complaint with RBI and everything will be resolved with utmost priority.

 

[helloworld]

S

Still not going through

thats what I'm doing in last 2 months.

no special characters in Query/Feedback worked for me.

or directly open level 2 with some random SR number. Note: May not get responses atleast for me.

 

[dan873]

thats what I'm doing in last 2 months.

no special characters in Query/Feedback worked for me.

or directly open level 2 with some random SR number. Note: May not get responses atleast for me.

Is it mandatory to add attachments like pdf?

 

[dan873]

You have gone through enough number of channels as a customer. It is time to file a complaint with RBI and everything will be resolved with utmost priority.

Kindly guide me in this matter I have not done a RBI complaint before

 

[helloworld]

Is it mandatory to add attachments like pdf?

no. only these * marked.



and a checkbox at the end.

 

[phoenix1386]

Kindly guide me in this matter I have not done a RBI complaint before

HERE is the link to a TechnoFino guide.

 

[dan873]

no. only these * marked.

View attachment 46676

and a checkbox at the end.

Tried everything doesn't go through
Probably will wait some days and go for RBI complaint

 

[Gaara]

I am using Kotak Indian Oil credit Card for last 1 month
The card had issues like no surcharge was waived and reward points was not being correctly credited

I informed kotak credit card customer care through email and after 10 days their response was this error is common for this card and solved shortly and still they have not manually reversed or credited reward points

Now trying to escalate the issue I was trying to contact Level 1 kotak Grievance redressal and it shows error, I am attaching screenshot of the same

Is there any way I could directly address the issue to grievance redressal or nodal officer

Have you tried these?

nodalofficer@kotak.com, kotakmahindrabank.creditcards@kotak.com

 

[dan873]

Have you tried these?

nodalofficer@kotak.com, kotakmahindrabank.creditcards@kotak.com

Yes mailed nodal officer today

2nd email was the one that gave reply after 10 days

 

[Gaara]

Yes mailed nodal officer today

2nd email was the one that gave reply after 10 days

Yeah, you can alternatively wait for 30days and if they do not respond or clear the issue. Then consider complaining to RBI ombudsman