Kotak Whitepass Redemption Issue

[bhatt83hemang]

I have Kotak white card. I am facing redemption issue from last 20 days. I have 6k white pass points. called customer care 4-5 times maild them 3 times on kotakmahindrabank.creditcards@kotak.com still no resolutuon. redumtion page show below attached erroe.
Any one have same issue ?

 

[#aniket]

I have Kotak white card. I am facing redemption issue from last 20 days. I have 6k white pass points. called customer care 4-5 times maild them 3 times on kotakmahindrabank.creditcards@kotak.com still no resolutuon. redumtion page show below attached erroe.
Any one have same issue ?

Have you tried through Net Banking?

If not then once try it.

 

[Vasuki]

I have Kotak white card. I am facing redemption issue from last 20 days. I have 6k white pass points. called customer care 4-5 times maild them 3 times on kotakmahindrabank.creditcards@kotak.com still no resolutuon. redumtion page show below attached erroe.
Any one have same issue ?

Now you know why they get banned for IT
Infrastructure


Where did u spend & reward rate

White or white reserve

 

[bhatt83hemang]

Have you tried through Net Banking?

If not then once try it.

Whitepass redemtion is available only on app. not on site.. I coanfirmed wtih CC.

 

[bhatt83hemang]

white only.. reward rate is 2.7% if you cross 12L.

Now you know why they get banned for IT
Infrastructure


Where did u spend & reward rate

White or white reserve

 

[#aniket]

Now you know why they get banned for IT
Infrastructure


Where did u spend & reward rate

White or white reserve

The matter is they have rolled out new update of the app, saying technical glitches fixed. But there's some technical glitches encountered by me.

But your case persist from 20 days, can be some other reasons.

Whitepass redemtion is available only on app. not on site.. I coanfirmed wtih CC.

So on asking CC through phone call and e-mail, what sorts of reply you have recieved?

 

[bhatt83hemang]

The matter is they have rolled out new update of the app, saying technical glitches fixed. But there's some technical glitches encountered by me.

But your case persist from 20 days, can be some other reasons.

So on asking CC through phone call and e-mail, what sorts of reply you have recieved?

Mail they diden't reply. on call they said technical error from there end so taking time. I ask for redumtion from back end, but they said not possible at present.

 

[ccdc]

are you able to see redemption options or just unable to see anything when you go for redemption?

 

[Vasuki]

are you able to see redemption options or just unable to see anything when you go for redemption?

1st option .

 

[bhatt83hemang]

w

are you able to see redemption options or just unable to see anything when you go for redemption?

hen i go to redemtion page error comes as pic attached.

 

[ccdc]

what are the various redemption options available?..is apay voucher available?

 

[bhatt83hemang]

what are the various redemption options available?..is apay voucher available?

1 month back available. cant say what after issue resoled.. IDFC has removed apay. now only ashoping.

 

[ccdc]

1 month back available. cant say what after issue resoled.. IDFC has removed apay. now only ashoping.

idfc or kotak?

 

[bhatt83hemang]

idfc or kotak?

IDFC removed. Kotak not know now, Last month it was there.

 

[talkwithfino]

I have Kotak white card. I am facing redemption issue from last 20 days. I have 6k white pass points. called customer care 4-5 times maild them 3 times on kotakmahindrabank.creditcards@kotak.com still no resolutuon. redumtion page show below attached erroe.
Any one have same issue ?

Seems to be technical issue and might take time....
Do you have a Kotak Bank Account ( yes /no ) try sending an email to privileged@kotak.com ( they will route your query to appropriate department )

Might be of help 1) >> https://www.technofino.in/community/threads/all-banks-banking-department-email-id-phone-no.25442/
2) >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/