Hello, someone please guide me how to close the lazypay permanently. I'm mentioning all steps I have taken firstly I reached out to lazypay they told me we can't allow permanent deletion but it is deactivated after that I approached the payu nodal officer but everytime It emails to lazypay team with me in cc mentioning help customer on this issue that's it nobody replies nothing it's been 2-3 months I'm emailing again and again but I recieve same email. I also tried to file complaint to rbi ombudsman but it says we can't take your complaint as you have not first filed to payu finance even after I sent all the email screenshot I recieve the same email that ombudsman is closing the request as I have not following the steps and hasn't filed complaint first to payu finance. These is the scenario now kindly someone guide what should I be doing further.
