Magnus airport concierge not provided

[jitesh199511]

I had booked for service on Mumbai airport T-1 domestic flight
I also received call couple of days before my visit to confirm the details
But while going i didn't receive any message or call and also was not provided the same
I also mailed them after that about the service not provided
After 3-4 emails received the following email
Any suggestions what should be done or this is it

 

[Tejo]

I had booked for service on Mumbai airport T-1 domestic flight
I also received call couple of days before my visit to confirm the details
But while going i didn't receive any message or call and also was not provided the same
I also mailed them after that about the service not provided
After 3-4 emails received the following email
Any suggestions what should be done or this is it

seveal got magnus even with 1 lakh limit

forget axis, its on first come basis

 

[jitesh199511]

seveal got magnus even with 1 lakh limit

forget axis, its on first come

seveal got magnus even with 1 lakh limit

forget axis, its on first come basis

Ohk

 

[Shrinit Padwal]

I had booked for service on Mumbai airport T-1 domestic flight
I also received call couple of days before my visit to confirm the details
But while going i didn't receive any message or call and also was not provided the same
I also mailed them after that about the service not provided
After 3-4 emails received the following email
Any suggestions what should be done or this is it

Next time just keep confirming - 1 day before and some hours before the flight - ask them if service is available/booked to its capacity and what not. But yes, nowadays everyone is getting super premium cards, so the exclusivity is kinda gone. If you want, can escalate regarding bad experience and frustration, but it's a done deal now, service can be availed next time

 

[jitesh199511]

Next time just keep confirming - 1 day before and some hours before the flight - ask them if service is available/booked to its capacity and what not. But yes, nowadays everyone is getting super premium cards, so the exclusivity is kinda gone. If you want, can escalate regarding bad experience and frustration, but it's a done deal now, service can be availed next time

Tried escalation didn't work
Yes will remember while booking next time