My problem with SmartBuy is unique (maybe?!)

[MeTejaHu]

In SmartBuy, passenger name cannot exceed 26 characters for flight booking. My name is 27 characters (too late to blame my parents).
I have foregone 3.3% rewards on flights for a few years now. But I am planning a Dubai trip for which 3.3% is a huge number. Wrote to SmartBuy customer care and they responded in a typical HDFC response of nothing can be done. Has anyone faced anything like this? Any tips to bypass this hurdle and not loose 3.3%?

 

[D₹V]

In SmartBuy, passenger name cannot exceed 26 characters for flight booking. My name is 27 characters (too late to blame my parents).
I have foregone 3.3% rewards on flights for a few years now. But I am planning a Dubai trip for which 3.3% is a huge number. Wrote to SmartBuy customer care and they responded in a typical HDFC response of nothing can be done. Has anyone faced anything like this? Any tips to bypass this hurdle and not loose 3.3%?
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I don't think if anything can be done here 😕. Try contacting direct airline as mentioned.

And your problem is unique 😀.

 

[Walter White]

OP, kya aap hi Chinaswamy Muthaswamy Venugopal Iyer hai?

 

[aceventura]

In SmartBuy, passenger name cannot exceed 26 characters for flight booking. My name is 27 characters (too late to blame my parents).
I have foregone 3.3% rewards on flights for a few years now. But I am planning a Dubai trip for which 3.3% is a huge number. Wrote to SmartBuy customer care and they responded in a typical HDFC response of nothing can be done. Has anyone faced anything like this? Any tips to bypass this hurdle and not loose 3.3%?
View attachment 34073

Dont they give 5x rewards for Flights in Smartbuy, that actually takes it to 16-17% (upto daily limits)

 

[aceventura]

In SmartBuy, passenger name cannot exceed 26 characters for flight booking. My name is 27 characters (too late to blame my parents).
I have foregone 3.3% rewards on flights for a few years now. But I am planning a Dubai trip for which 3.3% is a huge number. Wrote to SmartBuy customer care and they responded in a typical HDFC response of nothing can be done. Has anyone faced anything like this? Any tips to bypass this hurdle and not loose 3.3%?
View attachment 34073

Will there be a problem if you omit some middle name or something?

 

[MeTejaHu]

OP, kya aap hi Chinaswamy Muthaswamy Venugopal Iyer hai?

View attachment 34074

Ye toh 27k

Will there be a problem if you omit some middle name or something?

Won't match passport. Can't risk flight tickets for rewards.

 

[govisi]

You should escalate this on social media, 27 character limit can be increased easily I think.

 

[phagocyte536]

In domestic at least you can ignore some middle name and get away with it. I don't think anyone cares.

But I don't know much international travel

 

[MeTejaHu]

In domestic at least you can ignore some middle name and get away with it. I don't think anyone cares.

But I don't know much international travel

I use pan card as ID. It doesn't have middle name so I'm good.

 

[DealHunter786]

In SmartBuy, passenger name cannot exceed 26 characters for flight booking. My name is 27 characters (too late to blame my parents).
I have foregone 3.3% rewards on flights for a few years now. But I am planning a Dubai trip for which 3.3% is a huge number. Wrote to SmartBuy customer care and they responded in a typical HDFC response of nothing can be done. Has anyone faced anything like this? Any tips to bypass this hurdle and not loose 3.3%?
View attachment 34073

How did you tackle this problem? I'm also facing a similar issue.

 

[Tejo]

It seems, I'm safe with exact 26 characters.

 

[Tejo]

How did you tackle this problem? I'm also facing a similar issue.

@MeTejaHu

Try to avoid spaces in name na

 

[DealHunter786]

@MeTejaHu

Try to avoid spaces in name na

but the passport has space.. will it not create issue?

 

[Tejo]

but the passport has space.. will it not create issue?

No issue for domestic .... I'm not sure for international.....

 

[MeTejaHu]

A

No issue for domestic .... I'm not sure for international.....

actually airline ticketing system books ticket without spaces. But dont know if this will work.