TL;DR:
During my trip to Malaysia, a hotel overcharged me 50 MYR (~1000 INR) for a lost room key when the card mentioned only 20 MYR. Despite multiple discussions, the manager later agreed to refund 30 MYR but insisted on needing my bank details for the refund. I’m concerned about tax implications if the refund is processed to my bank account and need advice on handling this situation.
Details:
My Concerns:
I’d appreciate any advice on how to handle this situation and whether I should provide my bank details for the refund.
During my trip to Malaysia, a hotel overcharged me 50 MYR (~1000 INR) for a lost room key when the card mentioned only 20 MYR. Despite multiple discussions, the manager later agreed to refund 30 MYR but insisted on needing my bank details for the refund. I’m concerned about tax implications if the refund is processed to my bank account and need advice on handling this situation.
Details:
- Upon check-in, I was given a room upgrade due to the poor condition of the original room. Later that night (around 2 AM), I lost the room key, and the receptionist charged me 50 MYR for a replacement. I tried to negotiate but didn’t push much since it was late, and I had already received an upgrade.
- The next morning, I noticed the key card mentioned a charge of only 20 MYR for a lost key. I politely raised this with a different receptionist, but they claimed the charge was 50 MYR, citing a new policy. Since I needed to leave my luggage at the hotel for the day, I didn’t escalate the issue further at that time.
- That evening, after collecting my luggage, I raised the issue again with a third receptionist. I showed him the key card as proof (showing the 20 MYR charge) and mentioned reporting this to Agoda and filing a chargeback with Visa. They escalated the issue to the manager.
- Shortly after, I received a call from the manager, who agreed to refund 30 MYR. However, I had already left the hotel, and they asked for my bank details to process the refund.
My Concerns:
- I initially paid via card, so I requested the refund be processed back to the same card. They insisted on needing my bank details.
- If they refund directly to my bank account, what are the tax implications for this transaction when I file my returns?
I’d appreciate any advice on how to handle this situation and whether I should provide my bank details for the refund.