Need Help – MAB Penalty Deduction Issue with ICICI Bank

[zechnoob]

Hi Everyone,
I’m facing an issue with ICICI Bank regarding MAB (Minimum Average Balance) penalty deductions, and I’d appreciate any help or suggestions from the community.
Here’s what happened:

• My account had a balance of ₹ 0.28 since December 2024, which was deducted on 7th February 2025, making the balance zero.
• On 23rd January 2025, after receiving funds, ₹ 76.23 for December and ₹ 590 for January were deducted. This shows my account was put in negative, which is against RBI guidelines.
• I’ve always maintained the required MAB before this and had a good relationship with the bank. Due to financial constraints, I couldn’t maintain it recently but plan to do so in the future.

I’ve raised a Level 1 complaint with ICICI Bank and am waiting for a response. Meanwhile, I wanted to reach out here to see if anyone has faced a similar issue or has any advice on how to proceed.
Any help or guidance would be greatly appreciated!

Thanks in advance!

 

[Mr. BeanMr. Bean is verified member.]

Almost all banks follow the same process. Never put the account into negative, but charges immediately upon receiving funds.

Why don't you open a zero bal account with another bank such as SBI?!

Why do you want to stick with ICICI?

 

[zechnoob]

I put some good amount of balance in my ICICI acc, much more than MAB, I received reply from customer service, they are reversing the charges. I have active CCs and personal loan from ICICI and the branch is very close to my house and usually not crowded, so it is just a matter of convenience.

If anyone else face the same issue, I'll suggest maintain MAB of current month and put balance 50-60K then raise L1 complaint from official website, requesting them to remove the charge and assure them you'll maintain MAB in future. More relations you have with the bank, better for you.

Thanks for help.