From what is visible in the screenshot, it appears to be a response letter regarding a complaint about the closure of a credit card. The letter mentions:
- A complaint related to the closure of a credit card.
- The regulatory authority's response stating that the bank followed proper procedures for closure.
- A directive for the bank to compensate ₹25,000 for mental harassment.
- The confirmation that the compensation has been credited to an account.
- The complaint is considered resolved and closed.
but what is the actual story?