No Amex Bill/Statement by Email or Post - Missed Payment - Query & Discussion

[drsel]

I was travelling for a long time and I didn't get any Amex bill by email or post.
When I returned to India I checked on the app and found I am 5 days late for Gold charge card bill payment (which was only the joining fee of 1180)
Because I had already prepaid the spends of 1000 x 6 = 6000 before the bill got generated and before leaving India.

I also raised a complaint that I have not received the bill by email or post so they said they will investigate
so how do I get the late payment fee and interest and penalty reversed or cancelled?

 

[akshayhs]

Oh boy, this is why I don't rely on the banks to send the statement either by email or SMS notification. As soon as a statement cycle is complete, I go to the app to cross match my spends and ensure they have been billed and the statement is generated.

 

[drsel]

But I was traveling and very busy, so I didn't have time to check all the apps. Whenever I get a bill, I pay it immediately