No reply from HSBC

[agentbond]

I applied for HSBC Cashback Credit Card on 17th May and also did the VKYC on the same day but after that there is no mail or SMS from HSBC. Only mail I got was confirmation that the VKYC is completed. I tried logging in the app, sending SMS "CCSTATUS" and called them there they asked to enter on IVR, DOB and phone number after that they told there is no request for credit card with these details. Is there anything I can do.

 

[yusuf646]

I applied for HSBC Cashback Credit Card on 17th May and also did the VKYC on the same day but after that there is no mail or SMS from HSBC. Only mail I got was confirmation that the VKYC is completed. I tried logging in the app, sending SMS "CCSTATUS" and called them there they asked to enter on IVR, DOB and phone number after that they told there is no request for credit card with these details. Is there anything I can do.

You don't have application number? Maybe it's mentioned in the VKYC Confirmation email.

 

[agentbond]

You don't have application number? Maybe it's mentioned in the VKYC Confirmation email.

I have the application number but there is no option in IVR or anywhere on website to check the status.

 

[RAMESH BABU N]

Forget getting a HSBC CC if you have applied as Self-Employed or Retired or Student - as they give CCs only to SALARIED class.

 

[credit_noob]

I applied for HSBC Cashback Credit Card on 17th May and also did the VKYC on the same day but after that there is no mail or SMS from HSBC. Only mail I got was confirmation that the VKYC is completed. I tried logging in the app, sending SMS "CCSTATUS" and called them there they asked to enter on IVR, DOB and phone number after that they told there is no request for credit card with these details. Is there anything I can do.

Yes ,give correct dob in asked format. Then give wrong mobile number it ask again give correct number again give correct number it directly connected to executive

 

[agentbond]

There is no option to check the status either on the website or on IVR. To check the status call the customer card and select the option to apply for new product and there connect with a customer care executive and ask them the status.
For me they told the application is rejected.

 

[Kumar93196]

Are you salaried?

 

[RAMESH BABU N]

Only Salaried will get HSBC Cards. 4L minimum for them, proof salary bank account statement.

Other categories - no.
Even if you give 10-15L ITR.

Strange policy.

 

[agentbond]

Only Salaried will get HSBC Cards. 4L minimum for them, proof salary bank account statement.

Other categories - no.
Even if you give 10-15L ITR.

Strange policy.

I am salaried person, but my current CTC is around 4 Lac, I think because of that they rejected the application.

 

[Kumar93196]

I am salaried person, but my current CTC is around 4 Lac, I think because of that they rejected the application.

Minimum net salary which is credited in your a/c without any incentive or bonus is needed to be 4LPA

 

[jeevanreddy58]

Yes ,give correct dob in asked format. Then give wrong mobile number it ask again give correct number again give correct number it directly connected to executive

same problem with me.. applied for cb card on sunday.. got vkyc link.. but no kyc executive online on sunday.. so vkyc link expired by 8pm..
on monday , link is not working.. called up customer care.. but it is saying no application.. gave all details in asked format..

 

[Kumar93196]

same problem with me.. applied for cb card on sunday.. got vkyc link.. but no kyc executive online on sunday.. so vkyc link expired by 8pm..
on monday , link is not working.. called up customer care.. but it is saying no application.. gave all details in asked format..

Sunday vkyc won't be done in hsbc
Hsbc send vkyc link daily check your msg box

 

[EnthuCC]

Only Salaried will get HSBC Cards. 4L minimum for them, proof salary bank account statement.

Other categories - no.
Even if you give 10-15L ITR.

Strange policy.

Is this related to CC only?

I see a lot of promotion of HSBC NRI account for students going abroad to study.