Not getting refund from UNI SBM Bank Nxwave.

[telescope]

I made an excess payment of 5k by mistake last month, towards sbm bank uni nxwave cc.

Contacted uni customer care over email and gave them the documents on 26th March. Since then I am waiting for the refund. Called them few times, but no resolution. They are saying that they have forwarded it to SBM Bank and they cannot commit any timeline for this.

How to escalate this matter? What's the solution to this?

 

[telescope]

UNI not helping any further so sent email to Nodal officer of SBM Bank. No acknowledgement/automated reply from SBM bank.

 

[Aniket]

UNI not helping any further so sent email to Nodal officer of SBM Bank. No acknowledgement/automated reply from SBM bank.

Have you tried enquiring via voice call directly? If not give it a try.

 

[telescope]

Have you tried enquiring via voice call directly? If not give it a try.

Yes called many times, but every time customer care executives are saying "we have forwarded it to our banking partner (sbm bank) and apologize for the delay. Can't give any timeline but you'll hopefully receive it in 24-48 hours".

That 24-48 hours never completes.

 

[Aniket]

Yes called many times, but every time customer care executives are saying "we have forwarded it to our banking partner (sbm bank) and apologize for the delay. Can't give any timeline but you'll hopefully receive it in 24-48 hours".

That 24-48 hours never completes.

Why customer care? Call NO desk of SBM.

 

[telescope]

Why customer care? Call NO desk of SBM.

Called sbm also, but sbm customer care says they don't have any information for UNI cc.

I think for complaint escalation it's better to have written proof. Might come handy if I need to take this matter with BO next.

 

[bing1309]

Sbm bank clearly says not possible if you want the money try using wallet option in 3rd party load it by selecting debit card. Or use the card

 

[Aniket]

Called sbm also, but sbm customer care says they don't have any information for UNI cc.

I think for complaint escalation it's better to have written proof. Might come handy if I need to take this matter with BO next.

Bro have I mentioned customer care (L1) ? I said NO desk.

 

[telescope]

Bro have I mentioned customer care (L1) ? I said NO desk.

Shall call on Monday/Tuesday (next working day) and post here