Paid around 14K in MAB charges in Axis Bank Savings + Personal Current Account back in 2023

[itsme.sumit]

Back in 2023 i used to have an axis savings account and a personal current account which i didn't used to maintain the mab on both and for the same reason they applied several months of mab charges in those accounts which eventually paid by me in full and i also closed both of them because didn't want to use them any more but as we know that they can not put any savings account or current account into negative amount so is there any chance now that i can complain about the same to them or RBI ombudsman and get those money back as if they did not turned my account into negative i wouldn't have paid those amounts. As a proof i do have the bank statement along with the account number for now.

 

[NABNAB is verified member.]

First complaint to Axis, based on their reply, you can go to the RBI.

 

[sidpsidp is verified member.]

so is there any chance now that i can complain about the same to them or RBI ombudsman and get those money back as if they did not turned my account into negative i wouldn't have paid those amounts

There is time limit. For rbi bo complaint you have to complain within a year. But consumer court has longer statute of limitations.

I don't trust banks especially axis. Therefore I took out all my money when I wanted to close the account. I had raised ac closure request in September they still haven't closed it. 😄

Last time rbi didnt fine axis double hard enquiry. So I am intentionally delaying complain to pno. I'll complain once 6m is over.

funny thing when I had sb balance in lakhs they didn't assign me a rm, I had to contact bom for everything. Now when I have no balance they have assigned 2 rms.

 

[sidpsidp is verified member.]

but as we know that they can not put any savings account or current account into negative amount

I think this is only for savings account. 2014 circular had mentioned savings account only. May be later they added current account. I am not sure.
Did you opt for od facility? If yes , then you can't do anything.

 

[Quantum]

There is time limit. For rbi bo complaint you have to complain within a year.

In this case, the customer could state in the RBI complaint that they were not aware of the RBI circular. Only now they came across such a ruling by RBI.
And RBI would accept the complaint most probably.
Sometimes when RBI notices a clear case of wrongdoing by a regulated entity, they accept the case beyond the time limit.

For example, I had a Citi credit card closed back in March 2020. Citi didn't redeem the rewards points associated with the CC citing the reason as corona lock-down. And the official time limit of Citi CC rewards to be redeemed was 45 days from the card closure. Citi mentioned that get back to us when the situation normalizes.

I forgot about the rewards points on this card. After three years when I remembered this card in October 2023, I reached out to Citi. As expected, they denied that 3 years have gone by and now Citi is Axis and Axis can't redeem for Citi. I filed RBI complaint. RBI directed Axis to give me all the RP worth of Rs. 5800 and a compensation of Rs. 2000.

 

[sidpsidp is verified member.]

In this case, the customer could state in the RBI complaint that they were not aware of the RBI circular. Only now they came across such a ruling by RBI.
And RBI would accept the complaint most probably.
Some time when RBI notices a clear case of wrongdoing by a regulated entity, they accept the case beyond the time limit.

For example, I had a CITI credit card closed back in March 2020. Citi didn't redeem the rewards points associated with the CC citing the reason as corona lockdown. And the official time limit of Citi CC rewards to be redeemed was 45 days from the card closure. Citi mentioned that get back to us when the situation normalizes.

I forgot about the rewards points on this card. After three years when I remembered this card in October 2023, I reached out to Citi. As expected, they denied that 3 years have gone by and now Citi is Axis and Axis can't redeem for Citi. I filed RBI complaint. RBI directed Axis to give me all the RP worth of Rs. 5800 and a compensation of Rs. 2000.

Then you are extremely lucky. Legally speaking there is always a limitation.
As rbi clearly mentions to complain within a year, I just wanted to let op know he can take the help of consumer court.

 

[hender]

Back in 2023 i used to have an axis savings account and a personal current account which i didn't used to maintain the mab on both and for the same reason they applied several months of mab charges in those accounts which eventually paid by me in full and i also closed both of them because didn't want to use them any more but as we know that they can not put any savings account or current account into negative amount so is there any chance now that i can complain about the same to them or RBI ombudsman and get those money back as if they did not turned my account into negative i wouldn't have paid those amounts. As a proof i do have the bank statement along with the account number for now.

If you can take the matter up, have time energy and patience, you MUST try.

 

[Quantum]

Then you are extremely lucky. Legally speaking there is always a limitation.
As rbi clearly mentions to complain within a year, I just wanted to let op know he can take the help of consumer court.

Yes, he could definitely take help of the consumer court as you suggested.
However, I see no harm in trying to complain to RBI too by stating the reason of the delay in the RBI complaints. Nothing to lose here..

Legally speaking, even condonation of delay is allowed and accepted by the HCs and SC of India provided the party has a good reason for the delay. 😉

 

[sidpsidp is verified member.]

Yes, he could definitely take help of the consumer court as you suggested.
However, I see no harm in trying to complain to RBI too by stating the reason of the delay in the RBI complaints. Nothing to lose here..

Legally speaking, even condonation of delay is allowed and accepted by the HCs and SC of India provided the party has a good reason for the delay. 😉

Sure, i didnt know rbi makes exception.

In my case, I had shared all the proofs(call recording, mail, axis employee, bom,bm accepting their mistakes) still rbi closed it Without doing anything. So I don't have much faith in rbi.

Cc is slow, but at least they don't ignore clear proofs.

 

[hender]

Sure, i didnt know rbi makes exception.

In my case, I had shared all the proofs(call recording, mail, axis employee, bom,bm accepting their mistakes) still rbi closed it Without doing anything. So I don't have much faith in rbi.

Cc is slow, but at least they don't ignore clear proofs.

You may be personally disappointed with RBI for not giving resolution, but keep faith in RBI.
Even many time, all members of RBI are not in sync with each other, for policy decision, that's the 👉.

 

[Quantum]

Sure, i didnt know rbi makes exception.

In my case, I had shared all the proofs(call recording, mail, axis employee, bom,bm accepting their mistakes) still rbi closed it Without doing anything. So I don't have much faith in rbi.

Cc is slow, but at least they don't ignore clear proofs.

That's sad to know...

RBI must had provided a reason for closure... what was that? Was it appealable?

Just few points to consider...:
Sometimes what happens is that sharing too much info/proofs doesn't work out. Only share email proofs or SMS proofs i.e. complaint email to RE, response from RE, your response, etc.
As far as calls are concerned just mention you called them on this date on their customer care number. No need to share any SS or recording of the calls.
Also, while reading the matter of the complaint, it should sound like that you are complaining and pointing out a lapse about the banking/financial institution and NOT about any individual/employee. Complaints that point to an individual/employee usually gets rejected.

Now, in OPs case, he could try his luck by mentioning that in all these years he reached out to Axis' banking customer care numbers and their response was not satisfactory or they always justified the incident.

In matter of delays or where one feels that they should have done something by themselves but didn't, mentioning that "I reached out to customer care numbers multiple times, they just connected me to different teams but response was not satisfactory" mostly works.

How the complaint is drafted matters too. If there is a high chances of complaint rejection, then mentioning that "I would be willing to take this RBI complaint back if RE addresses my concern..". RBI does forward this statement to the RE as even RBI wants to resolve the matter with mediation without penalizing the RE in the first place or leaving the complainant without resolution.

 

[sidpsidp is verified member.]

That's sad to know...

RBI must had provided a reason for closure... what was that? Was it appealable?

It wasn't appealable. Axis responded to rbi complaint after weeks. And demanded a copy of cibil report. I replied (during call with pno) that I have already sent multiple times, also mentioned date. They asked to send again. I sent 2 days after the call. The same day I got a message from rbi that the complaint is closed in favour of axis as I didn't provide required documents.

 

[Quantum]

It wasn't appealable. Axis responded to rbi complaint after weeks. And demanded a copy of cibil report. I replied (during call with pno) that I have already sent multiple times, also mentioned date. They asked to send again. I sent 2 days after the call. The same day I got a message from rbi that the complaint is closed in favour of axis as I didn't provide required documents.

Ohh.. You must have received an email from RBIO. Not sure if you checked your spam.
Something like:
RBIO usually only provides 24 to 72hrs to share the info from the time of the email, even to the RE.

That's the reason for the rejection. Also, suppose they provided 2 days to revert, and you saw it on 3rd day, then reply and share the info and first apologize for the delay, mention the reason for the delay, and politely request them to consider your response as "in-time". They would.



You could have reverted back to that email even if they rejected, and filed a new RBIO complaint for the same matter by attaching your (delayed) response email to RBIO. They would have accepted your new complaint.

 

[sidpsidp is verified member.]

Ohh.. You must have received an email from RBIO. Not sure if you checked your spam.
Something like:
View attachment 84455RBIO usually only provides 24 to 72hrs to share the info from the time of the email, even to the RE.

That's the reason for the rejection. Also, suppose they provided 2 days to revert, and you saw it on 3rd day, then reply and share the info and first apologize for the delay, mention the reason for the delay, and politely request them to consider your response as "in-time". They would.

View attachment 84456

You could have reverted back to that email even if they rejected, and filed a new RBIO complaint for the same matter by attaching your (delayed) response email to RBIO. They would have accepted your new complaint.

I hadn't receive anything from rbi.
Some hours after my call with axis pno, I received a mail to send the credit report within 48hr( which I did).
Still axis mentioned I didn't send the report. And rbi closed it right away, without asking for my response.

Axis had intentionally delayed till fy end, so that everyone will be busy. Rbio must have wanted to close as many complaint as possible before fy end. I was also very busy during that time. After fy end I took out all my funds and closed ccs (except ltf neo).

 

[Quantum]

I received a mail to send the credit report within 48hr( which I did).

This is enough proof to file the RBIO complaint again. You could attach both the emails, one where they asked for the info, and the one where you responded within 48hrs. Enough to screw Axis.
You could file the complaint now too.

 

[sidpsidp is verified member.]

This is enough proof to file the RBIO complaint again. You could attach both the emails, one where they asked for the info, and the one where you responded within 48hrs. Enough to screw Axis.
You could file the complaint now too.

Why bother?
If axis is happy to not remove unauthorized cibil enquiry even at the cost of losing my business, then so be it. Anyway they were earning much more from me than any value rbi might fine them. I even convinced few clients to move to other banks. They've already lost crs of funds. 👹

 

[Quantum]

Why bother?
If axis is happy to not remove unauthorized cibil enquiry even at the cost of losing my business, then so be it. Anyway they were earning much more from me than any value rbi might fine them. I even convinced few clients to move to other banks. They've already lost crs of funds. 👹

True, and at the end of the day it is peace of mind that matters the most. No CC or credit score can be fancier than that.
Also, Axis is not the only fish in the ocean. 🙂

 

[VasukiVasuki is verified member.]

Back in 2023 i used to have an axis savings account and a personal current account which i didn't used to maintain the mab on both and for the same reason they applied several months of mab charges in those accounts which eventually paid by me in full and i also closed both of them because didn't want to use them any more but as we know that they can not put any savings account or current account into negative amount so is there any chance now that i can complain about the same to them or RBI ombudsman and get those money back as if they did not turned my account into negative i wouldn't have paid those amounts. As a proof i do have the bank statement along with the account number for now.

To all the people with negative balance due to mab on axis

You can close account in negative balance if it's only about mab charges

You can close account in hdfc too

I have successfully closed account in both banks .

 

[itsme.sumit]

To all the people with negative balance due to mab on axis

You can close account in negative balance if it's only about mab charges

You can close account in hdfc too

I have successfully closed account in both banks .

At that time they misguided me by saying you have to pay the amount of which I don't have any written transcripts like email or messages but in the statement which i recieved on mail clearly shows that they deducted their MAB which had made my bank balance amount negative.

 

[VasukiVasuki is verified member.]

At that time they misguided me by saying you have to pay the amount of which I don't have any written transcripts like email or messages but in the statement which i recieved on mail clearly shows that they deducted their MAB which had made my bank balance amount negative.

14k is big amount
What you can do meet bm and ask him for reversal
If account is already closed that makes the case more difficult

You can complain to rbi if above fails