In India, No one listens...You are at the mercy of the system....Be happy and pray that you should never cross path with the system....They will show you some clause in 50 page T&C that they can hold back settlement amount & terminate your PG anytime they want without assigning reason quoting some f****ing internal risk assessment process..
I understand your points, recently I have an issue with mitchibushi Electric AC, which didn't work from 7th month and from 2 years they come and go and I have also paid Rs12,000 nearly for pcb etc... still not solved.
I have shared all the proofs to my lawyer and sent a lawyer notice, if you do not solve the problem I will be lodging a case in consumer court, I just spent Rs800-1000 for lawyer notice, and immediately experts from their company came from Chennai and changed the pcb parts again in indoor and outdoor units and repaired it
They have not charged anything and extended my warranty for 2 years from the date of repair
I am trying to share my experience.
No merchant want to go around lawyers , pay hefty amounts to their lawyers just for consumers like us. So they try to negotiate immediately or settle the matter outside court.
If your things are legitimate and you have proofs , then I strongly suggest to file a compliant via consumer affairs, you will definitely get compensated.
If you win the case , you can also claim the lawyer charges+ compensation of harrasment by doing these dirty practices.
There is still power in system, we just need to tap it right pace.
Just shared my view , if you don't feel useful, please ignore.