PayZapp GYFTR issue

[drmsiva]

I placed an order for 2 Zomato vouchers (Rs 1000 and Rs 500) with Payzap yesterday - have received the Rs 1000 voucher but not the Rs 500 voucher. When I checked Gyftr online, it shows that the order is still in process and voucher details are not shown.

I tried to contact the automated system both online and via WhatsApp (phone call was directing it to WhatsApp) - it is absolutely hopeless - both claim that the mobile number is wrong though I put them correctly - have done it few times and have the same issues.

Never had issue like this before as I regularly buy vouchers from Swiggy, Zomato and Amazon via Payzapp and usually the vouchers are displayed instantly in the app and followed by email and message.

What should I do now? Thank you.

 

[noobdipesh]

I placed an order for 2 Zomato vouchers (Rs 1000 and Rs 500) with Payzap yesterday - have received the Rs 1000 voucher but not the Rs 500 voucher. When I checked Gyftr online, it shows that the order is still in process and voucher details are not shown.

I tried to contact the automated system both online and via WhatsApp (phone call was directing it to WhatsApp) - it is absolutely hopeless - both claim that the mobile number is wrong though I put them correctly - have done it few times and have the same issues.

Never had issue like this before as I regularly buy vouchers from Swiggy, Zomato and Amazon via Payzapp and usually the vouchers are displayed instantly in the app and followed by email and message.

What should I do now? Thank you.

Either contact gyftr via X/Twitter or email them at help.hdfc@gyftr.com

 

[Tejo]

I placed an order for 2 Zomato vouchers (Rs 1000 and Rs 500) with Payzap yesterday - have received the Rs 1000 voucher but not the Rs 500 voucher. When I checked Gyftr online, it shows that the order is still in process and voucher details are not shown.

I tried to contact the automated system both online and via WhatsApp (phone call was directing it to WhatsApp) - it is absolutely hopeless - both claim that the mobile number is wrong though I put them correctly - have done it few times and have the same issues.

Never had issue like this before as I regularly buy vouchers from Swiggy, Zomato and Amazon via Payzapp and usually the vouchers are displayed instantly in the app and followed by email and message.

What should I do now? Thank you.

Note down transaction reference

Go to customer support -> raise ticket -> give contact details and explain in summary.

Else mail at help@gyftr.com

 

[shrewdoc]

If you used PayZapp, you can contact PayZapp support as well. I had this same issue once and they reached out in 2-3 hours. Although, I had received the voucher till then. Who knows, maybe nudging the support helped in my case.

 

[drmsiva]

Thank you.

Got the Rs 500 voucher by email and SMS this afternoon - almost 40 hours after placing the order.