Payzapp KYC issues

[SmartyAadi]

I am unable to do KYC at payzapp. When trying to do min KYC using my pan, it says that 'the entered pan does not match with your identity on the bank records'. Which seems stupid. I have already gotten 3 of the banks where I hold my accounts (icici, kotak and Hdfc) to get the pan number checked and have found it to be correct.
I then tried to do bank based full kyc, when entering last 4 digits of dc, it says invalid and when trying via cust. Id, it says to use the cust. ID linked to this mbl number where infact it is the same. Everything from my and bank side is in order.

I have contacted PayZapp support for 3 times now and they keep giving petty reasons like get things checked at the bank side and with NSDL.

As a troubleshooting step, I tried min KYC on another mbl number and there, the PAN is getting identified correctly. So not like my pan is wrong or something. Also, the pan is registered on my mbl number where I am facing the issue. Someone please help me

 

[D₹V]

I am unable to do KYC at payzapp. When trying to do min KYC using my pan, it says that 'the entered pan does not match with your identity on the bank records'. Which seems stupid. I have already gotten 3 of the banks where I hold my accounts (icici, kotak and Hdfc) to get the pan number checked and have found it to be correct.
I then tried to do bank based full kyc, when entering last 4 digits of dc, it says invalid and when trying via cust. Id, it says to use the cust. ID linked to this mbl number where infact it is the same. Everything from my and bank side is in order.

I have contacted PayZapp support for 3 times now and they keep giving petty reasons like get things checked at the bank side and with NSDL.

As a troubleshooting step, I tried min KYC on another mbl number and there, the PAN is getting identified correctly. So not like my pan is wrong or something. Also, the pan is registered on my mbl number where I am facing the issue. Someone please help me

Update KYC in bank & try again

 

[adldeeps]

Lets say I have a working (1)HDFC bank account, (2)UPI account and also (3) payzapp account registered with mobile number XXX (Either partial kyc done or full kyc done for Payzap). Now when I want to move to another mobile number YYY I am successfully able to do it with (1)bank account and (2)UPI, but Payzapp says create new account with new number YYY. But kyc is not allowed on this new number and the reason they say is that your KYC for this PAN was done on XXX number hence nonthing can be done. They offer to continue using app with new NUMBER YYY without KYC. With this we are loosing the rewards and have cappings of being non kyc customer.

 

[SmartyAadi]

Lets say I have a working (1)HDFC bank account, (2)UPI account and also (3) payzapp account registered with mobile number XXX (Either partial kyc done or full kyc done for Payzap). Now when I want to move to another mobile number YYY I am successfully able to do it with (1)bank account and (2)UPI, but Payzapp says create new account with new number YYY. But kyc is not allowed on this new number and the reason they say is that your KYC for this PAN was done on XXX number hence nonthing can be done. They offer to continue using app with new NUMBER YYY without KYC. With this we are loosing the rewards and have cappings of being non kyc customer.

Thanks for the comment. I totally forgot to update the topic on here.

So, yeah I am in a similar boat. My dad had tried to use my mom's PAN on my mobile number (I was under 18 that time), so now when I enter my PAN number, it doesn't link to the priorly entered one plus no option of changing it even. So, I still can't get full KYC even after having bank account.

 

[Maitri_Maniya]

Thanks for the comment. I totally forgot to update the topic on here.

So, yeah I am in a similar boat. My dad had tried to use my mom's PAN on my mobile number (I was under 18 that time), so now when I enter my PAN number, it doesn't link to the priorly entered one plus no option of changing it even. So, I still can't get full KYC even after having bank account.

facing similar issue. getting "PAN is already linked to another payzApp account". however it's not
can we complaint to RBI ombudsman regarding this?