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potential chargeback fight - merchant vs customer

There is this Electronic E-Com i.e. Shweta Computers from which I ordered a Graphic Card.But change of mind and wanted to order a different model(This was my excuse to cancel the order).So I contacted their customer care to cancel my order the same day.
Now after some days,I asked for a refund confirmation,they said that they have already cancelled the order,but no refund was initiated.For refund, first they will cut 10-30% of the amount for prepaid order and then will initiate a refund.

Note: People post the website/link to earn the CB via Refund.They will tell that you can get the refund in your bank account and you will receive the cb in your credit card.
Update: Filed the chargeback and received the refund within 60 days.
 
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