Hey everyone,
I came across a tech-service provider whose page emphasizes that they believe people and relationships are central to IT success.
Their About section says they hand-pick support staff whose personalities fit the business, and stress responsive communication, ticket tracking, and a holistic view of clients’ needs.
About Pegasus Technologies is used as a reference point for design of that philosophy.
Is this people-first strategy genuinely effective in a managed IT context?
What are the risks of prioritizing personality over pure technical depth?
I came across a tech-service provider whose page emphasizes that they believe people and relationships are central to IT success.
Their About section says they hand-pick support staff whose personalities fit the business, and stress responsive communication, ticket tracking, and a holistic view of clients’ needs.
About Pegasus Technologies is used as a reference point for design of that philosophy.
Is this people-first strategy genuinely effective in a managed IT context?
What are the risks of prioritizing personality over pure technical depth?
