RBI OMBUDSMAN POWER

[Sahilmiya]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off


I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges



And yes after 7 days the charges are completely waived off

 

[anirbanm]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off
View attachment 13881

I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges

View attachment 13884

And yes after 7 days the charges are completely waived off

I'll have to so same soon

 

[PayKaroAbhi]

I did not maintain in my kotak from last 2 years and they have not imposed any charges in negative still, but deducting money if I deposit there, is there any way to waive off the charges? CC said total of 6900 charges.

 

[Sahilmiya]

I did not maintain in my kotak from last 2 years and they have not imposed any charges in negative still, but deducting money if I deposit there, is there any way to waive off the charges? CC said total of 6900 charges.

They don't show negative balance to us, but they mark balance in lien means every time you deposit it will adjust to that

To waive off charges make complaint to them regarding waiving off charges, say them you want to use account

 

[PayKaroAbhi]

They don't show negative balance to us, but they mark balance in lien means every time you deposit it will adjust to that

To waive off charges make complaint to them regarding waiving off charges, say them you want to use account

Raised request on twitter, and they accepted the request and told me that I'll get the charges waived off in 3 days and deducted amount excluding gst will be reversed too. Will it work like that?

 

[Sahilmiya]

Raised request on twitter, and they accepted the request and told me that I'll get the charges waived off in 3 days and deducted amount excluding gst will be reversed too. Will it work like that?

Yes , check again after 3 days by calling customer care for status

They had lien on me about 11,210 for non Maintenance and 780 for debit card charges

They waived off all the charges, Same will be with you

 

[saucy]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off
View attachment 13881

I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges

View attachment 13884

And yes after 7 days the charges are completely waived off

Can you please tag the au Bank related post as well?

 

[Sahilmiya]

Can you please tag the au Bank related post as well?

How to do that? If you know then please tag

 

[saucy]

How to do that? If you know then please tag

Ok, share the link to the post then?

 

[ltf4ever]

Ok, share the link to the post then?

How to do that? If you know then please tag

Thread 'AU Small Finance Bank Negative Balance Issue | RBI Banking Ombudsman Superpower' https://www.technofino.in/community...-issue-rbi-banking-ombudsman-superpower.9162/

 

[PayKaroAbhi]

Yes , check again after 3 days by calling customer care for status

They had lien on me about 11,210 for non Maintenance and 780 for debit card charges

They waived off all the charges, Same will be with you

I've just checked 991rs is refunded which were debited in june and july in 2021, will call customer care today to check the lien amount. If it's removed then will start using it again.

 

[Mr. Aman]

is this thing work with salary acc
to

 

[Sahilmiya]

is this thing work with salary acc
to

Yes.. will work on that too

 

[Sahilmiya]

I've just checked 991rs is refunded which were debited in june and july in 2021, will call customer care today to check the lien amount. If it's removed then will start using it again.

Also on calling customer care number they are converting it on solo account (zero balance maintenance)

I have also converted my account to zero balance

 

[PayKaroAbhi]

Also on calling customer care number they are converting it on solo account (zero balance maintenance)

I have also converted my account to zero balance

I don't know what's wrong with my account, they agreed to downgrade to zero balance and took consent from me. Sometimes later again called me and told that my account is 811 digital maintanence account and can't be converted to zero balance online, I need to visit branch for that! But my account is Edge Savings account. Don't know if they're fooling me or it's right. What's your view on it?

 

[Sahilmiya]

I don't know what's wrong with my account, they agreed to downgrade to zero balance and took consent from me. Sometimes later again called me and told that my account is 811 digital maintanence account and can't be converted to zero balance online, I need to visit branch for that! But my account is Edge Savings account. Don't know if they're fooling me or it's right. What's your view on it?

If you can visit branch then visit them, branch will also convert the account to zero bal

 

[PayKaroAbhi]

If you can visit branch then visit them, branch will also convert the account to zero bal

Need to travel 98kms for that I opened this account in my college days and now regretting

 

[Sahilmiya]

Need to travel 98kms for that I opened this account in my college days and now regretting

Ouch.. then you must take little fight over phone banking customer care

Login to internet banking and view whats your account type, it will be displayed under account information

My was kotak edge savings account and they did converted solo with single call

 

[Mr. Aman]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off
View attachment 13881

I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges

View attachment 13884

And yes after 7 days the charges are completely waived off

bro can u tell me the detailed process please tell me hear or dm

 

[PayKaroAbhi]

Ouch.. then you must take little fight over phone banking customer care

Login to internet banking and view whats your account type, it will be displayed under account information

My was kotak edge savings account and they did converted solo with single call

It's showing 811 edge there , but the guy who opened my account is saying they had opened Edge Savings, I'm totally confused