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Rbl bank credit card experience

I received a call from Bajaj for RBL binge Super Card and accepted it.

Later, I received another call that tricked me into upgrading the card (life easy card), claiming no join fee (but 2k fee) and voucher worth 2k (useless voucher for me no amazon or flipkart).

I thought I could earn it back with fuel cashback. But, after a month, the maximum cashback devalued from ₹400 to ₹200. (Made 1k already)

I started noticing two RBL cards in my CIBIL report. When I contacted them, they closed the duplicate card without providing any reason why it was there in first place. (It didn't had any limit etc, paid payment was marked same day as main card)

This month, I emailed them requesting a downgrade. They said not possible, so i said i will close the card before the next renewal since i already paid the fees for this year.

They actually filled out a credit card closure application (it happened twice when i nowhere mentioned to close it)

I got joining fee reversal tho because of that cancel request they did :/ and agent said he will downgrade before next renewal if i contact them.
Sorry for long post
 
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