Received call regarding ICICI Sapphiro Credit Card LTF Upgrade

[GautamMKGarg]

Hello

I am holding LTF ICICI Coral Credit Card. Today I received call from number starting from +9122..., she claimed that she is calling from ICICI and told me that bank is offering me free upgrade to LTF ICICI Sapphiro Credit Card. I asked her to share the details on email, but she told me that she does not have access to do that. She suggested me that either she can tell the features on phone or I can check it on iMobile or website. She told me that She only need my name and address in order to proceed further. I asked her to call me again tomorrow because I need time to check the features.
I checked my iMobile and also I contacted ICICI customer care after that, but I could not find this pre-approved offer there. What do you suggest, should I provide my details to her when I receive call again tomorrow? or This can be fraud call? Does ICICI bank provides such offers only on phone? Can I trust them?

 

[mailmenow]

Take the compensation along with

Ok. Will any chance that RBI will provide the compensation more than 5k if I don't accept this?

 

[SSV]

Ok. Will any chance that RBI will provide the compensation more than 5k if I don't accept this?

@SJM may be able to help you in this matter..

 

[mailmenow]

@SJM please help. They sent a mail for the consent to process 5K. Please help

@SJM may be able to help you in this matter.

 

[SSV]

@SJM please help. They sent a mail for the consent to process 5K. Please help

It seems he is not online recently , in case you don't get reply from him take the offer, in my view..

 

[mailmenow]

It seems he is not online recently , in case you don't get reply from him take the offer, in my view..

Ok. But there is no option to DM mr @SJM

 

[mailmenow]

I got a final mail from ICICI regarding the same as:



Dear Sir,

We write with reference to your complaint N2025904729473737 addressed to The Office of RBI , Ombudsman, with regard to the concerns raised pertaining to your Credit Card 6528 XXXX XXXX 1234

• We understand from your compliant that, your concerns are related to LF ( Life Time Free card) coral card.

Bank response :

On receipt of your complaint, we have verified our records and wish to inform you that ICICI Bank Coral RuPay Credit Card bearing card no. 6528 XXXX XXXX 1234 was issued to you on December 10, 2024 which was changeable card( with no joining fee).

We would like to confirm that; we had issued you the ICICI Bank Coral RuPay Credit Card with no fee. Would like to confirm that, on the date you are claiming to have received a call. No call was made to you from our side. However, no mis-selling happened with you.

Further would like to inform you that, as per the current eligibility criteria, we regret to accede to your request for the issuance of lifetime free ICICI Bank HPCL Super Saver Rupay Credit Card. However, we can issue you fee based ICICI Bank HPCL Super Saver Rupay Credit Card, which is subject to necessary checks.

We submit that our inability to offer you the ICICI Bank HPCL Super Saver Rupay Credit Card does not in any way reflect on your credit worthiness.

We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank's internal grievance mechanism is in order.

We hope that the above information clarifies and addresses your concerns related to the complaint

They are mixing with another concern. What to do next??? They may reject the compensation of 5k also. They are telling no call was made from their end as I already sent the call recordings with them.

Please give ur suggestions

 

[mailmenow]

I got a final mail from ICICI regarding the same as:



Dear Sir,

We write with reference to your complaint N2025904729473737 addressed to The Office of RBI , Ombudsman, with regard to the concerns raised pertaining to your Credit Card 6528 XXXX XXXX 1234

• We understand from your compliant that, your concerns are related to LF ( Life Time Free card) coral card.

Bank response :

On receipt of your complaint, we have verified our records and wish to inform you that ICICI Bank Coral RuPay Credit Card bearing card no. 6528 XXXX XXXX 1234 was issued to you on December 10, 2024 which was changeable card( with no joining fee).

We would like to confirm that; we had issued you the ICICI Bank Coral RuPay Credit Card with no fee. Would like to confirm that, on the date you are claiming to have received a call. No call was made to you from our side. However, no mis-selling happened with you.

Further would like to inform you that, as per the current eligibility criteria, we regret to accede to your request for the issuance of lifetime free ICICI Bank HPCL Super Saver Rupay Credit Card. However, we can issue you fee based ICICI Bank HPCL Super Saver Rupay Credit Card, which is subject to necessary checks.

We submit that our inability to offer you the ICICI Bank HPCL Super Saver Rupay Credit Card does not in any way reflect on your credit worthiness.

We have referred the case details to our Internal Ombudsman of the Bank (Appointed on the directive of Reserve Bank of India to look into the complaints), who has examined the case and expressed that the reply being given by the Bank's internal grievance mechanism is in order.

We hope that the above information clarifies and addresses your concerns related to the complaint

They are mixing with another concern. What to do next??? They may reject the compensation of 5k also. They are telling no call was made from their end as I already sent the call recordings with them.

Please give ur suggestions

@SSV @Strange @Vasuki @Anindya98 @SJM @RadTheCrab @everyone

 

[Anindya98]

@SSV @Strange @Vasuki @Anindya98 @SJM @RadTheCrab @everyone

Can you share the brief on what the above email is about?

 

[mailmenow]

Can you share the brief on what the above email is about?

URGENTTTTTTT❌❌❌❌❌❌❌❌

It's regarding the misselling(upgrade )of sapphiro credit card by telling my current coral rupay card will get closed of I don't give consent for this sapphiro card upgrade . Raised with RBI. Meanwhile icic ready to provide 5000 compensation by their excuses is different that no such call was made. But just now I got the call from escalation team stating that

" We refer to the communication addressed to ICICI Bank regarding the telemarketing call received in relation to your credit card.

We regret the inconvenience caused to you. Corrective action has been taken against the concerned executive, and we confirm that your existing card cannot be closed without your consent.

Please note that no new credit card has been set up in your name, and your existing card cannot be closed or altered without your consent.

ICICI Bank gives customer service paramount importance. Our personnel treat customers with politeness, courtesy and respect at every interaction.

We will treat this episode as an opportunity for us to learn and further improve our internal systems and would like to assure you that our customers’ complete satisfaction is always our focus in all that we do.

Further, as there has been no financial loss, hence, in line with our policy, we can offer a compensation of Rs. 5,000.00 in this matter. We express our inability to increase this amount.

We apologise for the inconvenience caused. We have noted your valuable feedback regarding the service experience.

We hope that the above information clarifies and addresses all your concerns related to the complaint.

Sincerely,

Nehal Tembhurkar
Senior Management Desk

Their both replies are highly contradictory. In my previous post they mentioned that no such call was made and no miselling was happened. Now telling they have taken action against the concerned executive. So should I accept the offer or is there any chance that the compensation will be higher from RBI b.o as the replies are highly contradictory. Please help @SJM @Vasuki @SSV @Anindya98 @RadTheCrab @everyone

Urgent ❌❌❌❌❌❌❌❌❌

 

[SSV]

URGENTTTTTTT❌❌❌❌❌❌❌❌

It's regarding the misselling(upgrade )of sapphiro credit card by telling my current coral rupay card will get closed of I don't give consent for this sapphiro card upgrade . Raised with RBI. Meanwhile icic ready to provide 5000 compensation by their excuses is different that no such call was made. But just now I got the call from escalation team stating that

" We refer to the communication addressed to ICICI Bank regarding the telemarketing call received in relation to your credit card.

We regret the inconvenience caused to you. Corrective action has been taken against the concerned executive, and we confirm that your existing card cannot be closed without your consent.

Please note that no new credit card has been set up in your name, and your existing card cannot be closed or altered without your consent.

ICICI Bank gives customer service paramount importance. Our personnel treat customers with politeness, courtesy and respect at every interaction.

We will treat this episode as an opportunity for us to learn and further improve our internal systems and would like to assure you that our customers’ complete satisfaction is always our focus in all that we do.

Further, as there has been no financial loss, hence, in line with our policy, we can offer a compensation of Rs. 5,000.00 in this matter. We express our inability to increase this amount.

We apologise for the inconvenience caused. We have noted your valuable feedback regarding the service experience.

We hope that the above information clarifies and addresses all your concerns related to the complaint.

Sincerely,

Nehal Tembhurkar
Senior Management Desk

Their both replies are highly contradictory. In my previous post they mentioned that no such call was made and no miselling was happened. Now telling they have taken action against the concerned executive. So should I accept the offer or is there any chance that the compensation will be higher from RBI b.o as the replies are highly contradictory. Please help @SJM @Vasuki @SSV @Anindya98 @RadTheCrab @everyone

Urgent ❌❌❌❌❌❌❌❌❌

Take the offer ..

 

[mailmenow]

Take the offer ..

Ok. But any chance to get higher compensation from RBI as both replies were contradictory

 

[Hope]

URGENTTTTTTT❌❌❌❌❌❌❌❌

It's regarding the misselling(upgrade )of sapphiro credit card by telling my current coral rupay card will get closed of I don't give consent for this sapphiro card upgrade . Raised with RBI. Meanwhile icic ready to provide 5000 compensation by their excuses is different that no such call was made. But just now I got the call from escalation team stating that

" We refer to the communication addressed to ICICI Bank regarding the telemarketing call received in relation to your credit card.

We regret the inconvenience caused to you. Corrective action has been taken against the concerned executive, and we confirm that your existing card cannot be closed without your consent.

Please note that no new credit card has been set up in your name, and your existing card cannot be closed or altered without your consent.

ICICI Bank gives customer service paramount importance. Our personnel treat customers with politeness, courtesy and respect at every interaction.

We will treat this episode as an opportunity for us to learn and further improve our internal systems and would like to assure you that our customers’ complete satisfaction is always our focus in all that we do.

Further, as there has been no financial loss, hence, in line with our policy, we can offer a compensation of Rs. 5,000.00 in this matter. We express our inability to increase this amount.

We apologise for the inconvenience caused. We have noted your valuable feedback regarding the service experience.

We hope that the above information clarifies and addresses all your concerns related to the complaint.

Sincerely,

Nehal Tembhurkar
Senior Management Desk

Their both replies are highly contradictory. In my previous post they mentioned that no such call was made and no miselling was happened. Now telling they have taken action against the concerned executive. So should I accept the offer or is there any chance that the compensation will be higher from RBI b.o as the replies are highly contradictory. Please help @SJM @Vasuki @SSV @Anindya98 @RadTheCrab @everyone

Urgent ❌❌❌❌❌❌❌❌❌

take it its fine. i remember a post some guy onecard got close at first onecard offered same 5k something he escalated 6-7 month in the end he settled in 5k.
so dont waste brain and time in this take it .

 

[mailmenow]

take it its fine. i remember a post some guy onecard got close at first onecard offered same 5k something he escalated 6-7 month in the end he settled in 5k.
so dont waste brain and time in this take it .

5k given by RBI?

 

[mailmenow]

My case was registered with RBI on 29th August

 

[Hope]

5k given by RBI?

after rbi complaint onecard offered him. and rbi didn't do shiit and had to settle with same amount.

 

[mailmenow]

Ok. Why RBI won't provide any compensation since the card was closed Without customer consent?

 

[Hope]

Ok. Why RBI won't provide any compensation since the card was closed Without customer consent?

bhai rbi kabhi bhi compensation nii deta. rbi orders bank to do it. since they themselves cleared everything and offering 5k.
i don't think rbi will intervene.

 

[mailmenow]

Yes bro I know that. I mean why RBI didn't order any amount from their end to bank

bhai rbi kabhi bhi compensation nii deta. rbi orders bank to do it. since they themselves cleared everything and offering 5k.
i don't think rbi will intervene.

 

[Anindya98]

URGENTTTTTTT❌❌❌❌❌❌❌❌

It's regarding the misselling(upgrade )of sapphiro credit card by telling my current coral rupay card will get closed of I don't give consent for this sapphiro card upgrade . Raised with RBI. Meanwhile icic ready to provide 5000 compensation by their excuses is different that no such call was made. But just now I got the call from escalation team stating that

" We refer to the communication addressed to ICICI Bank regarding the telemarketing call received in relation to your credit card.

We regret the inconvenience caused to you. Corrective action has been taken against the concerned executive, and we confirm that your existing card cannot be closed without your consent.

Please note that no new credit card has been set up in your name, and your existing card cannot be closed or altered without your consent.

ICICI Bank gives customer service paramount importance. Our personnel treat customers with politeness, courtesy and respect at every interaction.

We will treat this episode as an opportunity for us to learn and further improve our internal systems and would like to assure you that our customers’ complete satisfaction is always our focus in all that we do.

Further, as there has been no financial loss, hence, in line with our policy, we can offer a compensation of Rs. 5,000.00 in this matter. We express our inability to increase this amount.

We apologise for the inconvenience caused. We have noted your valuable feedback regarding the service experience.

We hope that the above information clarifies and addresses all your concerns related to the complaint.

Sincerely,

Nehal Tembhurkar
Senior Management Desk

Their both replies are highly contradictory. In my previous post they mentioned that no such call was made and no miselling was happened. Now telling they have taken action against the concerned executive. So should I accept the offer or is there any chance that the compensation will be higher from RBI b.o as the replies are highly contradictory. Please help @SJM @Vasuki @SSV @Anindya98 @RadTheCrab @everyone

Urgent ❌❌❌❌❌❌❌❌❌

Take the 5K and move on.