Regarding raising a complaint against swiggy instamart

[iamdhamo]

Is there any portal to complain swiggy as they delivered me 2kg of atta today and it expires in dec 4

When I reached customer support they said they can't do anything since item is not expired but I cannot spend the atta in 2kgs

So want to know if there is any platform like ombudsmen of rbi to raise complaint

 

[RAMESH BABU N]

Generally, you can RETURN such a product by not accepting it or immediately within a couple of hours and ask for refund.

I got refund like that for a bottle of pickle - which expires in a week's time. They just gave me my money and also, they did not take back the about-to-expire-product.

 

[iamdhamo]

Generally, you can RETURN such a product by not accepting it or immediately within a couple of hours and ask for refund.

I got refund like that for a bottle of pickle - which expires in a week's time. They just gave me my money and also, they did not take back the about-to-expire-product.

Yeah I worked with customer Care. First level person did not accept for refund or replacement but escalated to next level person and got refund

 

[Ash8]

Yeah I worked with customer Care. First level person did not accept for refund or replacement but escalated to next level person and got refund

How did you escalate to next level? There would be no such direct option right?

 

[drmsiva]

You can mark it as short expiry and get refund - I have done it before bread and dosa batter with 1 day expiry earlier.

In my experience, Swiggy is better than Zepto and Blinkit in this regard.

 

[iamdhamo]

You can mark it as short expiry and get refund - I have done it before bread and dosa batter with 1 day expiry earlier.

In my experience, Swiggy is better than Zepto and Blinkit in this regard.

That's true. Swiggy is good than those two

 

[PavanPavan is verified member.]

How to escalation to the next level

 

[iamdhamo]

How to escalation to the next level

I sent mail to the mail id they mentioned instamartsupport@swiggy.in

However in help line I asked the customer exec to transfer to their supervisor n they provided me the refund.

First level of people don't refund and keep saying blame reasons so u can say you want to escalate to their supervisor