Reserve registration on Samsung Pay - "call bank" issue

[PiperatGatesofDawn]

I was trying to add my Reserve card to Samsung Pay. However instead of the SMS verification the app asked me to call the bank. That's when I knew it was game over.

I called Axis. Spoke to 3 clueless people there. Wasted over an hour and obviously didn't get anything resolved or fixed.

How can I make this work? Does anyone know a competent person I could speak to for this. I knew what I was getting into with Axis Bank support. But it pi$$e$ me of to no end to see such level of incompetence. Especially when paying 60k for it.

 

[hello11]

Same think happening for Magnus on Gpay - I had previously linked it, but had to relink on a new phone. It asks to call bank and doesn't give SMS option.
Did you find the cause?

 

[WandereR]

Is it a MasterCard variant by any chance? I'm unable to link my mc axis on gpay/samsung pay even though their compatibility list mentions Axis MC

 

[RupayMan]

SC ultimate also had an issue even though sms option there, just resolved recently for sms option. But it detected as a Emirates card.

 

[hello11]

Is it a MasterCard variant by any chance? I'm unable to link my mc axis on gpay/samsung pay even though their compatibility list mentions Axis MC

No mine is a VISA. Maybe axis has some issue for the last few days and SMS verification is disabled?

 

[Deleted member 11974]

do amex cards get linked anywhere cred gpay paytm or samsung pay?

 

[PiperatGatesofDawn]

I haven't got it resolved as yet. Stupid f-ing customer support.

 

[WandereR]

do amex cards get linked anywhere cred gpay paytm or samsung pay?

MC and visa only (and rupay on gpay/paytm)

 

[Abhishek012]

MC and visa only (and rupay on gpay/paytm)

RuPay credit cards linked on UPI.

Visa/MC linked on Bharat QR payment.

Both are different thing.

You can use RuPay credit cards linked on UPI anywhere in india but Visa/MC linked on Bharat QR accept only on selected merchants.

 

[WandereR]

He asked about adding it to the app, not about using it everywhere (I think). Yes, MC, VISA are not applicable to all merchants while Rupay ones are. I didn't talk about that though; even for Rupay cc, all apps don't support linking yet. That's what I meant

 

[hello11]

Same think happening for Magnus on Gpay - I had previously linked it, but had to relink on a new phone. It asks to call bank and doesn't give SMS option.
Did you find the cause?

Update on this - I tried again today and the sms option showed up. I have now added my card on Gpay

 

[WandereR]

I tried just now and was able to add my MC cc too (Gpay and samsung pay). But it's being detected as a Prime DC

 

[PiperatGatesofDawn]

I tried just now and was able to add my MC cc too (Gpay and samsung pay). But it's being detected as a Prime DC

Lucky you. Still no luck on my Reserve.

 

[yashendra2797]

I tried just now and was able to add my MC cc too (Gpay and samsung pay). But it's being detected as a Prime DC

Was it your Axis Magnus? I haven't been able to link my Axis Magnus since I bought my Pixel ~8 months ago

 

[vaibhav111vaibhav111 is verified member.]

do amex cards get linked anywhere cred gpay paytm or samsung pay?

nope, none of app support amex

 

[WandereR]

Was it your Axis Magnus? I haven't been able to link my Axis Magnus since I bought my Pixel ~8 months ago

No, it was axis airtel mc variant. Is your magnus MC? I haven't tried adding magnus, although it should be fine as it's visa

 

[yashendra2797]

No, it was axis airtel mc variant. Is your magnus MC? I haven't tried adding magnus, although it should be fine as it's visa

Nah, its MC. I should really ask for a replacement when I go home. I want to be able to pay from my phone, and have a metal card.

 

[PiperatGatesofDawn]

I'm happy to report I could add my Reserve yesterday. SMS verification has restarted on my phone.

I spoke and emailed several times till this happened for me. Needless to say Axis CC were 100% clueless and incredibly annoying through the whole process. I wish I could meet the Axis customer care head. I have so many things to tell him/her.

I'm really worried that my Prestige support will be infected by this trash. And they too will become this awful.