Regalia Gold Ringke Website Billing issue - Chargeback?

[altair21]

Hey folks,

I am having a bit of an issue with ringke site and I'm not really sure how to proceed. I ordered a few cases off their site and during checkout on their site, they had already pre applied a coupon which made the amount to be around rs 3718, but when I actually went to pay on their razor pay portal, apparently the coupon wasn't applied anymore and the total came out to be rs 5266 and me being a dumbass didn't double check the price and paid it.

After a few days when I noticed the discrepancy in billing, I contacted their customer care on whatsapp (their only way of official communication), but they haven't responded even once.

I tried raising a dispute on razor pay on account of payment mismatch but they said they can't do anything and to raise a chargeback on the bank side.

And I did raise a chargeback request with hdfc and while they responded via email for more details, I didn't get anything else from them but my dispute is closed and it says to check email/phone for updates which again I haven't received any.

what can i do in this case? the seller isn't responding at all, their delivery came and I rejected it so it's going back to them, but again haven't received any updates on it and the only way I can even track the package is via delhivery tracking link


Could really use some help here folks

 

[safetorpedo2]

Even I was going to order cases through their website initially but when I found out that their only support option is whatsapp, felt kinda fishy to me so just went ahead via Amazon/flipkart

Tbh I don't think u have any weightage to winning the dispute here because ringke will just pull up the bill of the actual amount deducted and just deny any coupons being applied from ur side

Unless u have the invoice of the discount price, I don't think it's of any use to fight them out.

 

[altair21]

Even I was going to order cases through their website initially but when I found out that their only support option is whatsapp, felt kinda fishy to me so just went ahead via Amazon/flipkart

Tbh I don't think u have any weightage to winning the dispute here because ringke will just pull up the bill of the actual amount deducted and just deny any coupons being applied from ur side

Unless u have the invoice of the discount price, I don't think it's of any use to fight them out.

but it's already on the way back to them, can't I apply for refund? or atleast show fraud in the payment amounts? this bug is still live on the website and I have taken a little video of it, you can clearly see that on checkout cart value is different and on razor pay it's way higher and unless you go to the coupons section on razor pay and explicitly apply the coupon. you can't get the same amount at all

 

[altair21]

only thing I can think of is if I raise a stink on social media regarding it and pressure them to give me a refund, but then they have this bs refund policy that they'll only give store credit valid for 1 year and that you can't apply any discount with it, making it useless

 

[altair21]

Unless u have the invoice of the discount price, I don't think it's of any use to fight them out.

will this work as evidence? (Image 1)

razorpay checkout screen

 

[safetorpedo2]

will this work as evidence? (Image 1)

razorpay checkout screen

View attachment 111289

Brother it clearly shows the option to apply coupon, I don't think ull win a dispute 🙂

Check the amount on ringke invoice

 

[altair21]

Brother it clearly shows the option to apply coupon, I don't think ull win a dispute 🙂

Yeah thats the issue, on checkout, its different, on razorpay its different, I know its a long shot and its mostly my fault that I was an idiot, but what can i even do in this case? fuckers havent responded to a single message I have sent, and say what you will its shady af and would have been a slam dunk in US/EU.

Check the amount on ringke invoice

its the higher amount.

One thing I am figuring is since i have refused delivery, to raise a dispute saying product not received yet no refund sent