Rupay Select Invalid Code

[ontherocks]

I received some spa codes from RuPay Select. The spa tried all the codes and says all the codes are invalid. Has someone faced this issue before? Does RuPay customer care reissue new code within a day? Spa is not ready to provide a screenshot of the error. How does RuPay customer care get convinced about the error?

 

[panu24]

Its normal nowadays to receive invalid or used code. Just ask rupay customer care to reissue that code and they will provide you new code.

 

[Saral]

how many days ago you got the vouchers?

 

[Anupama_Jha]

Which spa? When generated?

 

[ontherocks]

how many days ago you got the vouchers?

20 days ago. Its well within the 30 days time limit.

 

[panu24]

I received some spa codes from RuPay Select. The spa tried all the codes and says all the codes are invalid. Has someone faced this issue before? Does RuPay customer care reissue new code within a day? Spa is not ready to provide a screenshot of the error. How does RuPay customer care get convinced about the error?

Check this relevant thread

Thread 'Serious data breach in Rupay Platinum Voucher Codes'

Jun 12, 2025

It's happened with me 3 times now

After redeeming vouchers from Nari Shakti Rupay Platinum, rupay shared vouchers for Flipkart and Nykaa with me.

After trying to redeem them, they are constantly throwing up error that these codes belong to a different account

Yesterday, Flipkart shared an excel sheet with them. On enquiring further with Flipkart I found out that the gift card belongs to a different account and was used there

Rupa, like any Indian company as usual, is being technologically challenged and not able to understand the situation and taking it lightly.

They think I have...

• neel
• platinum rupay rupay platinum voucher
• Replies: 28
• Forum: Debit Card

 

[ontherocks]

Which spa? When generated?

Four Fountains, 20 days ago.

 

[ontherocks]

What is the Rupay Select customer care email id? Is it rupay@golftripz.com or rupayselect@npci.org.in ?
The last and only time I wrote to rupayselect@npci.org.in for some issue, they never bothered to respond.

 

[panu24]

What is the Rupay Select customer care email id? Is it rupay@golftripz.com or rupayselect@npci.org.in ?
The last and only time I wrote to rupayselect@npci.org.in for some issue, they never bothered to respond.

I reply to same email that came with coupon code.

 

[2025]

Four Fountains, 20 days ago.

I received some spa codes from RuPay Select. The spa tried all the codes and says all the codes are invalid. Has someone faced this issue before? Does RuPay customer care reissue new code within a day? Spa is not ready to provide a screenshot of the error. How does RuPay customer care get convinced about the error?

Do not know much about the Four Fountains.

But, for Lakme I have never faced such issues. Cracking Lakme code is very difficult for hackers (unless they are leaked).

As of now, I have seen invalid codes only for Amazon Prime and Thyrocare, both easy to crack along with uber.

I think since last month, things are bit sorted. Probably they are cross checking before delivery.

 

[ontherocks]

Do not know much about the Four Fountains.

But, for Lakme I have never faced such issues. Cracking Lakme code is very difficult for hackers (unless they are leaked).

As of now, I have seen invalid codes only for Amazon Prime and Thyrocare, both easy to crack along with uber.

I think since last month, things are bit sorted. Probably they are cross checking before delivery.

I did not receive the codes immediately, but after 24 hours. The first email said I will receive the codes after 24 hours. So, if they were cross verifying, that failed too. The spa categorically says "invalid code". If it was hacked and used, it would have said "already redeemed"

 

[2025]

I did not receive the codes immediately, but after 24 hours. The first email said I will receive the codes after 24 hours. So, if they were cross verifying, that failed too. The spa categorically says "invalid code". If it was hacked and used, it would have said "already redeemed"

Reply them in the same email in which u received the code as suggested by @panu24

 

[ontherocks]

Replied to rupay@golftripz.com (although it says Please do not reply to this mail as this is an automated mail service. 🤣) and also called them in the morning. On call, they just took the Booking ID and reissued a new code. No further questions asked. All done in two minutes. Looks like they are very well aware of the issues.
The reissued codes turned out to be valid.

 

[2025]

Replied to rupay@golftripz.com and also called them in the morning. On call, they just took the order number and reissued a new code. No further questions asked. All done in two minutes. Looks like they are very well aware of the issues.
The reissued codes turned out to be valid.

Can you share the number in which you have called.

 

[ontherocks]

Can you share the number in which you have called.

The number is mentioned in the voucher email at the bottom

For any questions/clarifications, you can call our RuPay Select Support Team +91 40 4189 1419.

When I dialed the number verbatim, it said invalid number. Then on closer look it seemed like a landline number, so I used the STD code format and dialed 040 4189 1419 and it got connected.