SBI CARD transaction dispute

[anirban09]

Used octane credit card to purchase petrol of ₹505 at BPCL petrol pump (phonepe pos machine). POS machine showed transaction declined. Then received a sms from Sbicard that "transaction has been cancelled and refunded by the merchant". So, I tried again to purchase same amount of petrol by same method and this time transaction was successful.


But when I opened the sbi card app, it's showing three transactions of same amount (₹505).


Now, what to do?

 

[rajcasio]

Register a compliant immediately through app/website

 

[vega]

Used octane credit card to purchase petrol of ₹505 at BPCL petrol pump (phonepe pos machine). POS machine showed transaction declined. Then received a sms from Sbicard that "transaction has been cancelled and refunded by the merchant". So, I tried again to purchase same amount of petrol by same method and this time transaction was successful.


But when I opened the sbi card app, it's showing three transactions of same amount (₹505).


Now, what to do?
View attachment 76215

All 3 debits or 2 debits and one credit?

 

[anirban09]

All 3 debits or 2 debits and one credit?

All 3 debit

 

[vega]

All 3 debit

In that case, dispute the transaction

 

[Sobirvs]

Stop it. These trxns are "under settlement". Let them settle first. Have patience.

 

[Raaghul5]

Do not worry. When the transactions get settled, you'll only have one debit transaction.

 

[anirban09]

At first called merchant. He told that, those 2 transactions are on suspension and adviced to call the sbi customer care. Raised a complaint on call. Within 1 day the issue got resolved. Did not get any refund but 2 disputed transactions got vanished from my unbilled transactions even before getting settled.