SBI Cashback Card - Amazon spends during sale, cashback not received

[altair21]

Hey folks,

I bought S24U during sale on Amazon and I know that I wouldnt have received any bank offers on cashback card but I assumed that I would atleast receive the base 5% cashback on it, but statement has been generated and I havent received any cashback for the same, is there anything I can do or were my expectations wrong?

 

[HumorSimpson]

Mail 📨 CS and find out the MCC

 

[altair21]

Mail 📨 CS and find out the MCC

hey they just replied and said mcc is 5262, from a cursory search, whole nothing came up, some posts on reddit said that this is not valid for cashback.

is there anything I can do?

 

[panu24]

hey they just replied and said mcc is 5262, from a cursory search, whole nothing came up, some posts on reddit said that this is not valid for cashback.

is there anything I can do?

What merchant name came when otp sms came and what merchant actually showing in card statement. Asking just for information.

 

[HumorSimpson]

hey they just replied and said mcc is 5262, from a cursory search, whole nothing came up, some posts on reddit said that this is not valid for cashback.

is there anything I can do?

I don't see 5262 excluded in

https://www.sbicard.com/sbi-card-en/assets/docs/pdf/cashback-tnc-booklet.pdf

so better contact the CS and ask for cashback.

 

[altair21]

I don't see 5262 excluded in

https://www.sbicard.com/sbi-card-en/assets/docs/pdf/cashback-tnc-booklet.pdf

so better contact the CS and ask for cashback.

Thanks, ill raise this with them tomorrow

 

[altair21]

What merchant name came when otp sms came and what merchant actually showing in card statement. Asking just for information.

Amazon Pay was the merchant name on sms, and in statement it's Amazon Pay India Private

 

[desiviru]

Check your statement carefully. Maybe you are missing something because it came for me as my products also had no bank offer and order was for family.

 

[altair21]

Check your statement carefully. Maybe you are missing something because it came for me as my products also had no bank offer and order was for family.

hey I received around 1.5k in cashback, but 5% of 72k itself is around 3.6k, so it's pretty obvious they haven't given me cashback, if the cashback was around 4-4.5k I wouldn't have bothered

 

[desiviru]

hey I received around 1.5k in cashback, but 5% of 72k itself is around 3.6k, so it's pretty obvious they haven't given me cashback, if the cashback was around 4-4.5k I wouldn't have bothered

Sorry but you won't be getting it now. Keep bugging them but SBI won't budge. Blame Amazon for not having correct MCC.