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SBI cashback card gave 1% on online foreign spend in US$

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drsel

drsel

TF Prestige
I did online transaction of US $900 (Rs 73745) in MCC 4411 Cruise lines.
But I received only 1% cashback Rs.737 on Rs.73745 (USD 900) spend and not 5% cashback for online spend. (MCC 4411 Cruise lines)

As per SBI cashback card terms and conditions and merchant category codes, MCC 4411 (CRUISE LINES) IS NOT AN EXEMPTED CATEGORY.

SO I SHOULD RECEIVE THE FULL 5% CASHBACK for this legitimate online transaction in US dollars using SBI cashback card.
So the balance 4% cashback Rs.2949 is due to me.

SBI replied to my complaint saying that this transaction on MCC 4411 Cruise lines is eligible for only 1% cash back, which is ridiculous.
SBI also charged me 4.13% forex markup fees for this transaction.
 
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drsel said:
I did online transaction of US $900 (Rs 73745) in MCC 4421 Cruise lines.
But I received only 1% cashback Rs.737 on Rs.73745 (USD 900) spend and not 5% cashback for online spend. (MCC 4411 Cruise lines)

As per SBI cashback card terms and conditions and merchant category codes, MCC 4411 (CRUISE LINES) IS NOT AN EXEMPTED CATEGORY.

SO I SHOULD RECEIVE THE FULL 5% CASHBACK for this legitimate online transaction in US dollars using SBI cashback card.
So the balance 4% cashback Rs.2949 is due to me.

SBI replied to my complaint saying that this transaction on MCC 4411 Cruise lines is eligible for only 1% cash back, which is ridiculous.
SBI also charged me 4.13% forex markup fees for this transaction.
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5% on online.
1% on offline.

Sbi simply overused it's brain, considering cruise lines transaction as offline.

🫡 (me) -> 🧠 (sbi)

If the transaction was without otp or 3d secure verification can be consider as offline as it's forex transaction.

Just mail to BO, asking compensation. You might both or atleast cashback.
 
Tejo said:
5% on online.
1% on offline.

Sbi simply overused it's brain, considering cruise lines transaction as offline.

🫡 (me) -> 🧠 (sbi)

If the transaction was without otp or 3d secure verification can be consider as offline as it's forex transaction.

Just mail to BO, asking compensation. You might both or atleast cashback.
Click to expand...
Do you mean to say that any online forex transaction without OTP becomes offline?
 
drsel said:
Do you mean to say that any online forex transaction without OTP becomes offline?
Click to expand...
Yeah, also the mcc of cruise lines is normally considered as offline for the decades banks.

How did you got mcc inform ?

Offline transactions doesn't means swipe and atm txns only

Can concluded via
1. Type of transaction (category/purpose)
2. 3d secure(otp/password) or pin/fingerprint
3. Terminal
4. Routing number (9 dugits)
5. Location

Don't you got alert while amount debited, saying xxxx amount debited on on/off txn ???
 
Tejo said:
Yeah, also the mcc of cruise lines is normally considered as offline for the decades banks.

How did you got mcc inform ?

Offline transactions doesn't means swipe and atm txns only

Can concluded via
1. Type of transaction (category/purpose)
2. 3d secure(otp/password) or pin/fingerprint
3. Terminal
4. Routing number (9 dugits)
5. Location

Don't you got alert while amount debited, saying xxxx amount debited on on/off txn ???
Click to expand...
I don't remember if I got a OTP or not because it was a forex transaction.
The SMS alert did not mention online or offline, it only mentioned the amount
 
Tejo said:
If the transaction was without otp or 3d secure verification can be consider as offline as it's forex transaction.

Just mail to BO, asking compensation. You might both or atleast cashback.
Click to expand...
drsel said:
Do you mean to say that any online forex transaction without OTP becomes offline?
Click to expand...
I have never seen OTP for any Transaction outside of India sites.
Its something Sites in India provide as a "mechanism"
How the hell can Banks in India claim to provide cashback International Sites and then want OTP there?
Tejo said:
Yeah, also the mcc of cruise lines is normally considered as offline for the decades banks.

How did you got mcc inform ?

Offline transactions doesn't means swipe and atm txns only

Can concluded via
1. Type of transaction (category/purpose)
2. 3d secure(otp/password) or pin/fingerprint
3. Terminal
4. Routing number (9 dugits)
5. Location

Don't you got alert while amount debited, saying xxxx amount debited on on/off txn ???
Click to expand...
Tejo said:
@drsel if you had done this forex card transaction being in india

Complaint at BO ASAP
Click to expand...
Bloody hell!
Tejo said:

CPGRAMS-Home

pgportal.gov.in pgportal.gov.in


crpc@rbi.org.in (mail)

Tip:- Complain via pg portal
Click to expand...
This is messed up.
I took SBI CB primarily for some "international online" purchases that I have on agenda. Largely Amazon US, Lenovo/ Apple and other US /EU websites for online shopping.
 
insight said:
No cruises for me then 😛
PS: Is this cruises + SBI thing or cruises with various other CCs thing?
Click to expand...
S S V said:
NOt to worry.. You will get 5% CB on your planned international spends..
THis is something to do with cruise liners..
Click to expand...
drsel said:
What is the rationale and logic for this statement?
Click to expand...


​
I have done the following transactions online from India but from foreign websites charged in USD and I got 5% CB for all of them...
 
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