Sbi cashback card unbilled amount

[rimtesh]

help me understand how unbilled outstanding works in sbi statements

So i have a sbi cashback card and the statement was generated on 15th nov with the amount due as 1Lac, just after 2 days 5000 cashback was credited
Total outstanding at this moment is 95k and ubilled is 0

I ordered medicines worth 10k from 1mg, txn got setted and total outstanding is 105k and unbilled is 10k,500 rs cashback also got tracked

After 4 days, 1mg refunded 1000rs because of change in cost and my cashback is reduced by 50rs, all good until this point but my unbilled outstanding is still 10k when it should have been 9k(refund amount is settled), does it mean the refund amount was considered as payment and for the same reason the amount got deducted from total outstanding but not unbilled outstanding

Currently i couldn't find a way to refresh the current amount due using BBPS else it would have provided with me the answer i am looking for

 

[avikrish]

help me understand how unbilled outstanding works in sbi statements

So i have a sbi cashback card and the statement was generated on 15th nov with the amount due as 1Lac, just after 2 days 5000 cashback was credited
Total outstanding at this moment is 95k and ubilled is 0

I ordered medicines worth 10k from 1mg, txn got setted and total outstanding is 105k and unbilled is 10k,500 rs cashback also got tracked

After 4 days, 1mg refunded 1000rs because of change in cost and my cashback is reduced by 50rs, all good until this point but my unbilled outstanding is still 10k when it should have been 9k(refund amount is settled), does it mean the refund amount was considered as payment and for the same reason the amount got deducted from total outstanding but not unbilled outstanding

Currently i couldn't find a way to refresh the current amount due using BBPS else it would have provided with me the answer i am looking for

If that refund amount is explicitly showing as a separate transaction

Meaning 10,000 debited and refund of Rs1000 inward , then that Rs 1000 is treated as payment and That refunded Rs1000 will get debited in the total outstanding which means you need to pay 94k now.

Cashback is tracked and gets settled only after 2-3 days of stmt generation.

 

[rimtesh]

If that refund amount is explicitly showing as a separate transaction

Meaning 10,000 debited and refund of Rs1000 inward , then that Rs 1000 is treated as payment and That refunded Rs1000 will get debited in the total outstanding which means you need to pay 94k now.

Cashback is tracked and gets settled only after 2-3 days of stmt generation.

yes, the refund amount is shown as diff txn instead of amount getting deducted from og transaction entry

 

[avikrish]

yes, the refund amount is shown as diff txn instead of amount getting deducted from og transaction entry

Then it's payment towards prevonth bill

 

[rimtesh]

Then it's payment towards prevonth bill

my conclusion was the same but sbi's customer care said otherwise

one more question, bbps only fetches the amount due from statement and wouldn't update the paid amount, is there a way to get the updated due amount ?

 

[avikrish]

my conclusion was the same but sbi's customer care said otherwise

one more question, bbps only fetches the amount due from statement and wouldn't update the paid amount, is there a way to get the updated due amount ?

Duede check in SBI cards app, that is the best and only source to get updated current outstanding amount, but you need to minus your current month expenses